(Bilingual) Manager, HR Shared Services Payroll

Company: Capital One
Location: Richmond
Posted on: April 1, 2026

Job Description:

(Bilingual) Manager, HR Shared Services Payroll The ideal candidate brings strengths in the following areas: Excellent organizational skills with the ability to handle multiple tasks simultaneously, while also delivering timely, error-free work People leadership and performance management Sound administrative and management skills in the areas of policy interpretation, procedures, and people Ability to effectively manage communications to the team and to senior management Ability to generate analytic results and operate independently to develop recommendations with very little guidance The ability to maintain the highest level of confidentiality and use independent judgment and integrity Key Responsibilities: Oversight of significant BAU for third - party vendor performance to ensure that processes operate in compliance with payroll regulations / regulatory requirements , are well managed Recognize opportunities and recommend process improvements to increase efficiency and ensure quality Performance management and leadership of a dedicated team of payroll professionals Oversee end to end payroll processing for employees in Canada and Mexico, ensuring accuracy, timeliness and compliance with all local regulations Ensure the payroll teams meet established goals to perform timely case management, execution of payments, payment research and reconciliations, and ensure International payroll compliance Work closely with technical departments to implement process improvements, test system changes, and lead special projects within the payroll department Identify and investigate discrepancies or anomalies in payroll data and implement corrective actions. Implement and continuously maintain an active cross training program between International payroll teams Provide clear direction, coaching and feedback to direct reports to help them develop professionally and enable their growth Monitor KPIs and OKRs to ensure organizational goals are met and take corrective action when necessary to mitigate undesired impacts Foster a high performance culture that emphasizes accountability, quality and continuous improvement Ensure compliance with all federal, provincial and local and tax laws in Canada and Mexico Manage relationships with external vendors, ensuring service quality and cost efficiency Ensure optimal use of payroll technology and automation tools to enhance accuracy and efficiency Keep abreast of changes in legislation and proactively update payroll processes as needed Oversee payroll audits and reconciliations to ensure accuracy and compliance Successful candidates will need to complete a Language Assessment Basic Qualifications: At least 6 year of experience in Human Resources At least 6 years of experience in operations management or previous garnishments, tax, and/or payroll At least 5 years of Hands-on experience with payroll software High School Diploma, GED or equivalent certification Fluent in Spanish At least 5 years of experience in People Leadership At least 5 years of proven abilities to lead a payroll team and work cross-functionally with HR, Finance, and IT to ensure smooth operations while deploying service excellence Fluent in Spanish and English Preferred Qualifications: Bachelor’s Degree or Military Experience ADP Global View experience 7 years of experience in People leadership Experience processing payroll in Mexico and Canada 5 years of Hands-on experience with payroll software 7 years of experience in Human Resources 7 years of experience in garnishments, tax, and/or payroll, with a focus on international payroll processes 7 years of Risk Management, Human Resources or Operational Management experience Proficient in Google Suite At this time, Capital One will not sponsor a new applicant for employment authorization for this position The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Plano, TX: $115,200 - $131,500 for HR Specialist Richmond, VA: $115,200 - $131,500 for HR Specialist Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Keywords: Capital One, Chantilly , (Bilingual) Manager, HR Shared Services Payroll, Accounting, Auditing , Richmond, Virginia