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Oracle Financials Functional Help Desk Lead

Company: CACI
Location: Chantilly
Posted on: September 1, 2018

Job Description:

Oracle Financials Functional Help Desk Lead
===========================================
Req #: ******Location: Chantilly, VA USJob Category: Information
TechnologySecurity Clearance: SecretClearance Status: Must Be Current
Job Description
Responsibilities:
The desired candidate will work as the lead of a centralized Help Desk
Team, providing Oracle EBS R12 Tier1/Tier 2 functional analysis and
problem resolution for user reported problems. Help Desk Team
resources work closely with users, technical solution developers, and
Oracle Functional resources to perform analysis, design and delivery
of solutions for reported problems. May also be asked to work evenings
and weekends as needed to support customer base.
* Leading a team to analyze and resolve solutions to functional
issues and elevating defects and change requests through the
problem resolution process.
* Documenting helpdesk trouble tickets in the Online Ticket
Reporting System tool and leveraging to create metrics and
frequently asked question guides.
* Managing the process of receiving and analyzing help desk tickets
to develop resolutions specific to the problem or to escalate for
additional analysis and troubleshooting.
* Conducting and participating in recurring weekly meetings with
deployed customer helpdesk partners to capture user issues and
share lessons learned.
* Supporting development and maintenance of websites and tools to
facilitate information exchange.
* Developing and delivering functional helpdesk training sessions
for users and helpdesk team members
Required Skills:
* Ability to lead a team of functional analysts to meet program
priorities and resolve escalated issues
* Utilize metrics and program information to inform decision making
* Prior demonstrated sustainment support experience on an Oracle EBS
program
* Demonstrated functional knowledge of Oracle R12
* Prospect to Order (P2O): Project Billing, Project Costing,
Project Management
* Order to Cash (O2C): Inventory, Accounts Receivable
* Procure to Pay (P2P): Purchasing, Accounts Payable
* Budget to Report (B2R): Federal Administrator, General Ledger
* Current Secret Clearance or ability to attain a Secret Security
Clearance
* Bachelor's degree in related field and minimum 7 years of related
experience
* Current DoD Secret clearance and IT-II (ADP-II) level
Desired Skills:
* Prior Oracle workflow experience in the DOD/Federal Government
environment
* Help Desk ticketing system and incident escalation experience
* ITIL-compliant best practices for service desk management
What We Can Offer You:
- We ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to
balance quality work and their personal lives.
- We offer competitive benefits and learning and development
opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions
with the nation s highest priorities.
- For over 55 years, the principles of CACI s unique, character-based
culture have been the driving force behind our success.
Job Location
US-Chantilly-VA-VIRGINIA SUBURBAN
CACI employs a diverse range of talent to create an environment that
fuels innovation and fosters continuous improvement and success. At
CACI, you will have the opportunity to make an immediate impact by
providing information solutions and services in support of national
security missions and government transformation for Intelligence,
Defense, and Federal Civilian customers. CACI is proud to provide
dynamic careers for employees worldwide. CACI is an Equal Opportunity
Employer - Females/Minorities/Protected Veterans/Individuals with
Disabilities.

Keywords: CACI, Chantilly , Oracle Financials Functional Help Desk Lead, Accounting, Auditing , Chantilly, Virginia

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