ChantillyRecruiter
the smart solution for Chantilly jobs

Equity Advisor - Mercedes-Benz of Chantilly

Company: Penske Automotive Group
Location: Chantilly
Posted on: January 14, 2019

Job Description:

Summary/Objective The Equity Advisory is responsible for the providing an appraisal of vehicles to customers to establish equity and informing customers of options for purchase of new vehicle at dealership gross profit, volume and customer satisfaction standards. Essential Functions* Solicits owners of previously sold vehicles by phone or email for purposes of providing an appraisal of current vehicle, establish equity in vehicle and offering options for trade in and purchase of new vehicle * Meets with customers having vehicle serviced to appraise current vehicle, establish equity and offer alternatives for trade-in and new purchase * Knows and understands equity and values, and is able to explain depreciation to the customer. * Appraises vehicles for other sales team members to establish value for trade in. * Provides second opinion on appraised value and equity on request of customers, Equity Advisors or sales team * Approaches, greets, and offers assistance or direction to any customer who enters the showroom or sales lot * Assists customers in selecting a vehicle by asking questions and listening carefully to their responses and delivers a minimum number of vehicles per month * Writes complete sales orders and processes paperwork in accordance with dealership policies * Maintains an owner follow-up system that encourages repeat business and contributes to customer satisfaction * Maintains a prospect development system * Conducts business in an ethical and professional manner * Describes all optional equipment available for customer purchase and fully explains product performance, application, and benefits to prospects * Follows dealership procedure to obtain proper identification from customer prior to test drive * Follows dealership sales process as directed by Sales Management. Demonstrates new vehicles. Offers test drives to all prospects; obtains identification from customer prior to test drive; follows test drive route * Exhibits high level of commitment to customer satisfaction * Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals * Keeps abreast of new products, features, accessories, etc., and their benefits to customers * Ensures the sales manager has an opportunity to meet each customer * Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.) * Prepares sold vehicles for customer delivery prior to customer arrival * Delivers vehicles to customers, ensuring that each customer understands the vehicle's operating features, warranty, and paperwork * Introduces customers to service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the dealership's service department * Schedules first service appointment * Follows up on all post-delivery items, tag/title work, "we-owes," and special requests to be sure all customer expectations are met * Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively * Attends company meetings as required * Maintains a professional business appearance as determined by dealership management in accordance with company policies * Knows and understands the federal, state and local requirements which govern the company's business * Coordinates with the sales manager to set and sales quotas. Meets the profit margin goals for vehicle sales * Greets customers promptly and is polite and friendly * Consistently follows the outlined sales process * Utilizes floor time effectively in meeting the customers' needs and soliciting sales * Performs pre-delivery inspection and road test before delivery to customer * Delivers vehicles to customers after purchase. This process ensures that the customer understands the vehicle's operating features, warranty and paperwork, and it lays the foundation for customer loyalty * Utilizes the delivery of any new or used vehicle to create an event that will facilitate customer loyalty to the dealership. Understand equity and values, and be able to explain depreciation to customer * Conducts telephone transactions courteously and promptly * Utilizes a consistent quotation process for purchases, trade-ins, and vehicle sales * Utilizes dealership CRM/DSM system * Has ability to communicate effectively with new car buyers/customers and according to their preferred method of communication, whether by phone, by email, or in person and able to train other subordinates to do the same * Has thorough knowledge of all dealership products and services and can convey this information to subordinates and customers * Directs customers to product information resources, including those available on the Internet * Maintains an ongoing customer database to capture repeat business * Attends product and sales training courses as determined by sales management and manufacturer * Maintains required dealership certifications * Sells/Leases and delivers vehicles * Adheres to all Safeguarding, Red Flag, and 8300 procedures and policies * Exhibits a high level of commitment to customer satisfaction. Maintains a minimum customer satisfaction standard equal to or above the manufacturer expected average * Moves and arranges display vehicles on showroom and on lot as directed by management * Deals with customer complaints in a sensible manner by showing empathy and a pleasant attitude * Understands the federal, state, and local laws that govern retail automobile sales and ensures that new car sales programs are in compliance * Maintains reporting systems required by general management and the manufacturer * Ensures that the work areas and customer waiting area are kept clean * Follows all attendance and punctuality standards with adherences to timekeeping standards * Follows the Code of Business Ethics and Conduct * Understands and follows all work rules and procedures and follows lawful directions from Supervisors * Upholds the company's non-disclosure and confidentiality policies and agreements * Maintains a professional appearance for self and subordinates in accordance with company policy * Attends pertinent training on request * Assists with organizing and attends special events held at dealership or in the community * Attends company meetings as required * Other duties as assigned Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice EEO Statement The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information. Req Number: 6861 Type: Full-time Dealership: Mercedes-Benz of Chantilly Location Address: 14841 Stonecroft Center Court

Keywords: Penske Automotive Group, Chantilly , Equity Advisor - Mercedes-Benz of Chantilly, Accounting, Auditing , Chantilly, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Accounting, Auditing Jobs


International Tax Manager
Description: International Tax Manager Req : 15222 Location: Washington, DC Job Category: Tax Job Summary The successful candidate will be responsible for the following: consulting with the federal tax group on all (more...)
Company: Crowe Horwath
Location: Washington
Posted on: 01/22/2019

Billing Data Analyst
Description: As a Billing Data Analyst, you will have the opportunity to provide data analysis to support, compile and report key information for billing operations and our overall revenue cycle objectives. This is (more...)
Company: Mommy Jobs On Line
Location: Crofton
Posted on: 01/22/2019

Oracle Financials Cloud Manager
Description: A career within Oracle Consulting services, will provide you with the opportunity to help organisations use enterprise technology to achieve their digital technology goals and capitalise on business opportunities. (more...)
Company: PwC
Location: Washington
Posted on: 01/22/2019


Virtual Tax Professional - CPA, Enrolled Agent or Attorney
Description: OverviewJoin Our Virtual Tax Network At Employer, our mission is to power prosperity around the world. Tax experts support that mission to our TurboTax customers by: providing valuable guidance, instilling (more...)
Company: Intuit
Location: Baltimore
Posted on: 01/22/2019

Remote Tax Advisor - CPA, Enrolled Agent or Attorney
Description: Overview br br Join Our Virtual Tax Network br br At Intuit, our mission is to power prosperity around the world. Tax experts support that mission to our TurboTax customers by: providing valuable (more...)
Company: Intuit
Location: Washington
Posted on: 01/22/2019

Accounts Receivable and Collections Specialist
Description: Position Summary: br br ul br br li Managing Accounts Receivable
Company: Strategic Factory
Location: Owings Mills
Posted on: 01/22/2019

Financial Analyst, Senior Consultant
Description: Are you ready to enhance your skills and build your career in a rapidly evolving business climate Are you looking for a career where professional development is embedded in its core culture If so, Deloitte (more...)
Company: Deloitte & Touche L.L.P.
Location: Alexandria
Posted on: 01/22/2019

Freelance Finance Writer for Chime Bank
Description: We created Chime to empower people to lead healthier financial lives. We're building a new kind of bank account that helps members get ahead by making
Company: Chime Bank
Location: Arlington
Posted on: 01/22/2019

Tax Professional
Description: Tax Professional Seeking experienced seasonal Tax Preparers who want to build their book of business and advance their tax knowledge to join our network of professionals, serving clients with diverse (more...)
Company: H&R BLOCK
Location: Randallstown
Posted on: 01/22/2019

Freelance Finance Writer for LendingTree
Description: Job Description: br ul br li Fully concept ideas that bring to live our brand, purpose and products
Company: LendingTree
Location: Alexandria
Posted on: 01/22/2019

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Chantilly RSS job feeds