Contact Center Representative
Company: ROCS
Location: Rockville
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Why You Want to Work Here: As a
Call Center Representative, you will serve as the first point of
contact for customers, providing exceptional customer service
through phone, email, or chat. You will be responsible for
addressing inquiries, resolving complaints, processing orders, and
providing information about the company’s products and services.
Key Responsibilities: Answer incoming calls and respond to customer
inquiries efficiently and professionally. Provide accurate
information regarding products, services, and policies. Handle and
resolve customer complaints in a calm and professional manner.
Assist with order placement, cancellations, returns, and other
customer requests. Escalate unresolved issues to the appropriate
department or supervisor. Document customer interactions,
transactions, and follow-up actions. Maintain a high level of
customer satisfaction by providing timely responses and support.
Meet or exceed performance metrics, such as call handling time and
customer satisfaction scores. Stay updated on product and service
knowledge to offer the best solutions to customers. Requirements:
High school diploma or equivalent; some positions may require
post-secondary education. Proven customer service experience,
preferably in a call center environment. Strong communication
skills, both verbal and written. Proficiency in using call center
software and CRM systems. Ability to multitask and handle high call
volumes efficiently. Problem-solving skills and attention to
detail. Patience and the ability to remain calm under pressure.
Flexibility to work shifts, including evenings, weekends, and
holidays, as needed. Bilingual abilities (if applicable to the
customer base). Experience with specific CRM or telephony systems.
Prior experience in the same industry (e.g., tech support,
healthcare, retail). Fulltime, Onsite Drug Screening required
$24-28/hr
Keywords: ROCS, Chantilly , Contact Center Representative, Customer Service & Call Center , Rockville, Virginia
