Front Desk / Customer Service Representative
Company: The HR Dept
Location: Harrisonburg
Posted on: April 1, 2026
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Job Description:
Front Desk / Customer Service Representative – Valley Roofing &
Exteriors (Harrisonburg, VA) Pay: $17–$21/hour (based on
experience) Schedule: Full-Time | Monday–Friday (standard business
hours) This position is being advertised and screened by The HR
Dept LLC on behalf of our client, Valley Roofing & Exteriors. Join
a Growing Home Services Company That Values People and Quality
Valley Roofing & Exteriors is a trusted residential roofing and
home improvement company serving the Harrisonburg, VA area. We take
pride in delivering high-quality work and exceptional customer
service, guided by our core values: Do The Right Thing Every Time,
Growth, Taking Ownership, Teamwork, and Servant Leadership. We are
seeking a Front Desk / Customer Service Representative to be the
first point of contact for our customers and play a key role in
delivering a seamless, professional experience. Position Overview:
Front Desk / Customer Service Representative As a Front Desk /
Customer Service Representative , you will manage incoming calls,
greet customers, coordinate schedules, and support daily office
operations. This role is critical to ensuring excellent customer
communication and efficient coordination between our sales and
production teams. Key Responsibilities Customer Service & Front
Desk Support Answer incoming calls promptly and professionally;
route calls appropriately Greet walk-in customers and create a
welcoming office environment Respond to customer inquiries
regarding services, scheduling, and general questions Deliver a
positive, solutions-oriented customer experience Scheduling &
Coordination Schedule appointments for estimates, service calls,
and consultations Coordinate calendars for sales and production
teams Confirm appointments and follow up with customers
Administrative & Office Support Maintain accurate customer records
and data entry in company systems Assist with document preparation,
filing, and office organization Process incoming and outgoing mail
and deliveries Operational Support Assist with job tracking updates
and internal communication Ensure timely communication between
customers and team members Support additional administrative tasks
and special projects as needed What We’re Looking For 5 years of
experience in customer service, administrative, or front desk roles
(preferred) Strong communication and interpersonal skills High
level of professionalism and customer service mindset Excellent
organizational skills and attention to detail Ability to multitask
in a fast-paced office environment Comfortable using Microsoft
Office (Word, Excel, Outlook) and Google G-Suite Computer savvy;
experience with CRM or scheduling software is a plus Why Join
Valley Roofing & Exteriors? Competitive hourly pay: $17–$21/hour
Stable, full-time schedule (no evenings or weekends expected)
Supportive, team-oriented culture Opportunity to grow with a
respected local company Make a direct impact on customer experience
and business success Our Core Values in Action As a Front Desk /
Customer Service Representative , you will embody our values every
day: Do The Right Thing Every Time – Act with integrity in every
interaction Growth – Always look for ways to improve Taking
Ownership – Be accountable and proactive Teamwork – Work
collaboratively across departments Servant Leadership – Support
others with humility and service Apply Today If you are a
dependable, organized, and customer-focused professional looking
for a long-term opportunity, we encourage you to apply for this
Front Desk / Customer Service Representative position today. This
position is being advertised and screened by The HR Dept LLC on
behalf of our client, Valley Roofing & Exteriors.
Keywords: The HR Dept, Chantilly , Front Desk / Customer Service Representative, Customer Service & Call Center , Harrisonburg, Virginia
