ChantillyRecruiter Since 2001
the smart solution for Chantilly jobs

Customer Support Engineer-TS/SCI REQUIRED

Company: Leidos
Location: Chantilly
Posted on: January 16, 2020

Job Description:

Description Job Description:Leidos is seeking a Service Delivery Manager (SDM) who will provide oversight of services to Federal Components (FCs) that include engineering, administration, and operations of facilities and their associated IT infrastructure. This includes the monitoring of its performance, capacity, and information assurance, as well as the associated tools, technology, and systems. The candidate will ensure the meeting or exceeding of Key Performance Indicators (KPIs) for all technology, infrastructure, and capabilities of the enterprise. As such, he/she will be responsible for the operation, maintenance, monitoring, management, and engineering of all IT infrastructure to include compute systems, mobile devices, LAN, WiFi, device images, and software packaging and distribution and possibly software distribution servers. The SDM for Monitoring and Management Services is ultimately responsible for Asset Management to include the maintenance and auditing of an accurate Asset Inventory Database (AID); Vulnerability Management in accordance with infrastructure systems security standards and Standard Operating Procedures (SOPs); Monitoring and Management of systems capacity and associated backups/failover; management, distribution, and maintenance of Hardware and Software, to include Software Licenses; Self Service Distribution of End-User Products and Services; and the provision of Video teleconference Support of Sensitive Compartmented Information Facility (SCIF). Additional Responsibilities Include:Develop a team environment that is mission focused, innovative, and has a culture of continuous improvementAssist in the completion of audit sampling versus database records for ensuring data fields correctEnsure SLAs are met. Analyze and report performance with respect to key metrics and SLAsEnsure that all Monitoring and Management incidents are investigated, resolved, and analyzed for root-causeRequired Qualifications:Bachelor's degree and 8 years of applicable experience, additional years of experience will be considered in lieu of degreeAble to work in a dynamic fast paced technical environmentExperience leading technical teamsStrong customer service orientationAble to communicate clearly and succinctly with all management levelsAble to effectively interface with client managers and system usersAble to direct the planning and implementation of approved Monitoring & Management efforts, through Agile methodologiesKnowledge with management of virtual collaboration software such as Office 365/Skype, WEB-EXKnowledge with IT infrastructure and performance to include network equipment and software distribution servers.Proven experience supporting cloud infrastructure for case management tools.Experience providing industry-standard technology refreshes of IT infrastructure and laptops/desktops.Ability to obtain DoJ adjudication and clearancesPreferred Qualifications:Six Sigma Black BeltITIL V3 Level 1 CertificationProject Management Professional (PMP--)External Referral Bonus:IneligiblePotential for Telework:NoClearance Level Required:NoneTravel:Yes, 10% of the timeScheduled Weekly Hours:40Shift:DayRequisition Category:ProfessionalJob Family:Network Administration and OpsLeidos is a Fortune 500-- information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. - provided by Dice

Keywords: Leidos, Chantilly , Customer Support Engineer-TS/SCI REQUIRED, Engineering , Chantilly, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Engineering Jobs

Diesel Mechanic / Technician I, II & III
Description: The Benefits Competitive Rate of Pay Based on Experience Earn Extra with Our Mechanic Referral Program Tool Allowance
Company: Kenan Advantage Group
Location: Baltimore
Posted on: 01/19/2020

Sr. Test Engineer (ServiceNOW experience required ) REMOTE
Description: Description: br HMS is seeking a Sr. Test Engineer to join a team providing customization and deployment of an enterprise-wide solution and ongoing technical support for the Department of Veterans Affairs (more...)
Company: HMS Technologies Inc
Location: Washington
Posted on: 01/19/2020

Research Engineer
Description: Do you love uncovering the mechanisms behind how things work Are you motivated by inventing new materials and analyzing and predicting component failure in extreme environments Are you excited by applying (more...)
Company: Johns Hopkins Applied Physics Laboratory (APL)
Location: Laurel
Posted on: 01/19/2020

Embedded Signal Processing Engineer
Description: br Are you a hands-on engineer that enjoys developing and fielding groundbreaking electronics systems br br Do you consider yourself to be a team player that embraces challenges, adapts to dynamic (more...)
Company: Johns Hopkins Applied Physics Laboratory (APL)
Location: Laurel
Posted on: 01/19/2020

Threat Intelligence Research Engineer
Description: Designed by analysts but built for the entire team security operations, threat intelligence, incident response and security leadership , ThreatConnect's intelligence-driven security operations platform (more...)
Company: ThreatConnect, Inc.
Location: Arlington
Posted on: 01/19/2020

Experienced Automotive Technician
Description: DescriptionThe Experienced Automotive Technician is a veteran or master auto mechanic. Youll benefit from our Career Road Map training and company paid ASE Certifications. We are looking for car enthusiasts (more...)
Company: NTB
Location: Burke
Posted on: 01/19/2020

Open House Hiring Event- Automotive Technicians & Mechanics
Description: OPEN HOUSE HIRING EVENT- AUTOMOTIVE TECHNICIANS/MECHANICSWhen: Friday January 31, 2020 from 9:00 AM to 2:00 PMWhere: 5515 Backlick Road, Springfield, VA 22151Avis Budget Group is an action-packed, high (more...)
Company: Avis Budget Group
Location: Springfield
Posted on: 01/19/2020

Pest Control Utility Technician
Description: Utility Pest Control TechnicianHome Paramount Pest Control is seeking hourly personnel for Utility Pest Control Technician opportunities at our Rosedale, MD branch. We have been in the pest control business (more...)
Location: Baltimore
Posted on: 01/19/2020

Certified Service Technician
Description: AutoNation Chevrolet LaurelPosition Overview br br The Certified Technician performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds Customer (more...)
Company: AutoNation
Location: Laurel
Posted on: 01/19/2020

Senior Design Engineer- Nacelles Integration
Description: Description: br Middle River Aerostructure Systems is a world-leading manufacturer of thrust reverses the braking system on a jet engine , engine nacelle components and specialized aerostructures. (more...)
Company: Middle River Aerostructure Systems
Location: Baltimore
Posted on: 01/19/2020

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Chantilly RSS job feeds