ChantillyRecruiter Since 2001
the smart solution for Chantilly jobs

Field Service Engineer - Chantilly, VA

Company: Dynex Technologies
Location: Chantilly
Posted on: May 16, 2020

Job Description:

Description:
Job Summary: The Field Service Engineer (FSE) - Chantilly, VA is a multifunctional role reporting to the Director of Field Service. The FSE is assigned a geographic territory with responsibility to install, repair, and maintain DYNEX proprietary automated ELISA and Multiplexing systems by providing technical support onsite, via telephone or e-mail. This role will ensure delivery of service level commitments for assigned customers to drive service contract retention, warranty conversions and customer satisfaction. As a customer-facing representative of DYNEX Technologies, the FSE always conveys professionalism and service excellence. Due to proximity to DYNEX Technologies Chantilly based headquarters, this role will also participate in projects related to new products service launch, system refurbishment program, and other special projects as needed and schedule allows.Essential Functions: --- Provide service to customers through the installation, calibration, repair, training, and maintenance of DYNEX automated ELISA and Multiplexing systems via on-site support, phone or email.--- Perform administrative duties including but not limited to: service activity documentation in CRM, submission of service reports to Customer and DYNEX, expense reporting, inventory counts, receipt/return of calibrated tools & equipment, etc.--- Deliver on service level agreements for on-site repair response and on time PM completion.--- Interface with company Sales Representatives, Technical Support, Customer Service and other departments to build and support comprehensive customer relationship management.--- Maintain trunk stock inventory, test equipment, tools, computer, cell phone and technical data. Maintain clean and safe working environment at the customer site.--- Manage assigned territory and customer relationships to maximize customer satisfaction, warranty conversions and service agreement renewals.--- Display maturity and judgment in time management and expense control.--- Promote and maintain good customer relations through high standards of ethical behavior, maturity, personal appearance and good judgment.--- Performs after hours on-call duties. --- Cross covers other regions as necessary.Supervisory Responsibilities: None..

Requirements:
Success Factors: --- Excellent written, verbal and interpersonal skills, with strong communication and impressive in personal demeanor.--- Professional with strong technical acumen - analytical with the ability to understand complex system operation and troubleshooting.--- Organized, adaptable, with a sense of urgency and ability to manage multiple priorities, meeting deadlines while maintaining composure and professionalism.--- Adept at building strong relationships with all internal and field associates.--- Efficient with time management and service call handling productivity.--- Ability to work independently with little direction and dependable. Minimum Qualifications / Education:--- AS degree in electronics, engineering, or other technology; or equivalent military technical training.--- 3+ years of field service, customer support, technical support or similar customer-facing experience.--- Previous experience with sophisticated, complex and/or scientific laboratory equipment desirable.--- Valid driver's license and ability to drive daily.Computer Skills: Microsoft Office software, advanced ability in Excel. CRM documentation experience ie. Salesforce or similar systems.Work Environment: --- Frequent overnight travel > 75% often with short notice by automobile and air.--- Occasional international travel may be required.--- Field/main office/laboratory conditions, exposure to chemicals and biologicals.--- Must follow laboratory and electrical safety practices when working at customer sites.--- Must be able to read and understand technical engineering documentation.Physical Requirements: --- Must be able to meet National Institute for Occupational Safety & Health (NIOSH) Standards.--- Frequently required to push, pull and lift up to 50 lbs.--- Regularly stands for 6-8 hours a day; frequently kneels, walks, and carries objects; occasionally sits; works on a computer for up to 3 hours a day.--- Manual dexterity to work with hand tools and electro-mechanical components.DYNEX Technologies, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law. DYNEX Technologies provides medical, dental, life and disability insurance, Section 125, 401(k), flexible schedules, educational assistance and a great work environment! PI120241862

Keywords: Dynex Technologies, Chantilly , Field Service Engineer - Chantilly, VA, Engineering , Chantilly, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Engineering Jobs


Mac Tools Seeking Mechanics - Technicians - Training Provided
Description: Build a Great Career and a Quality Life with Mac Tools. br br Feel the freedom and independence of working on your own, in a stress free environment - with no one to answer to, except yourself Join (more...)
Company: Mac Tools
Location: Glenn Dale
Posted on: 06/5/2020

Machine Learning Engineer: up to $200,000
Description: Company Description:We are a software company that uses drones and artificial intelligence to create maps that provide real-time situational intelligence to first responders. Our goal is to create the (more...)
Company: Stealth Startup
Location: Baltimore
Posted on: 06/5/2020

Senior Cloud IAM Engineer
Description: A Fortune 100 company in the Washington DC area, is growing and expanding their Cloud Security Operation
Company: Curate Partners
Location: Baltimore
Posted on: 06/5/2020


Mac Tools Seeking Mechanics - Technicians - Training Provided
Description: Build a Great Career and a Quality Life with Mac Tools. br br Feel the freedom and independence of working on your own, in a stress free environment - with no one to answer to, except yourself Join (more...)
Company: Mac Tools
Location: Crownsville
Posted on: 06/5/2020

15N Avionics Mechanic
Description: The communications system, navigation, and flight controls are just a few examples of the dozens of electrical systems that help pilots keep aircraft safely in flight. As an Avionics Mechanic in the Army (more...)
Company: US National Guard
Location: Gunpowder
Posted on: 06/5/2020

Senior SIEM Engineer (US Remote)
Description: We are actively seeking an experienced Security Information and Event Management SIEM Operations Engineer to join our Global Information Security Team. In this role you'll operate and advance our SIEM (more...)
Company: Deltek
Location: Baltimore
Posted on: 06/5/2020

Mac Tools Seeking Mechanics - Technicians - Training Provided
Description: Build a Great Career and a Quality Life with Mac Tools. br br Feel the freedom and independence of working on your own, in a stress free environment - with no one to answer to, except yourself Join (more...)
Company: Mac Tools
Location: Rosedale
Posted on: 06/5/2020

Mac Tools Seeking Mechanics - Technicians - Training Provided
Description: Build a Great Career and a Quality Life with Mac Tools. br br Feel the freedom and independence of working on your own, in a stress free environment - with no one to answer to, except yourself Join (more...)
Company: Mac Tools
Location: Arnold
Posted on: 06/5/2020

Mac Tools Seeking Mechanics - Technicians - Training Provided
Description: Build a Great Career and a Quality Life with Mac Tools. br br Feel the freedom and independence of working on your own, in a stress free environment - with no one to answer to, except yourself Join (more...)
Company: Mac Tools
Location: Jarrettsville
Posted on: 06/5/2020

Mac Tools Seeking Mechanics - Technicians - Training Provided
Description: Build a Great Career and a Quality Life with Mac Tools. br br Feel the freedom and independence of working on your own, in a stress free environment - with no one to answer to, except yourself Join (more...)
Company: Mac Tools
Location: Fallston
Posted on: 06/5/2020

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Chantilly RSS job feeds