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NOC Engineer I - Swing Shift - (03:45pm - 12:15am); Tue to Sat

Company: Redriver
Location: Chantilly
Posted on: January 4, 2022

Job Description:

The Network Operations Engineer is primarily responsible for working at our NOC locations either in Chantilly, VA or Claremont, NH. This position is responsible for maintaining infrastructure uptime and improving customers' computing experiences through effective maintenance, problem identification and resolution activities, as well as growing and developing the organization's perception with existing customers through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn modern technologies and maintenance processes. This position requires dedication, persistence, effective utilization of provided resources and the ability to deliver superior customer service. The NOC Engineer will work to resolve customer impacting network outages and critical client issues. This requires the candidate to be efficient with minimal supervision.Responsibilities:Monitor, analyze, and resolve network and system issuesProvide comprehensive technical support services to the entire organization's clienteleAchieve First Time Response goals on all client (250+ clients) critical issuesHandling calls during business hours, and all support calls outside the hours of 8:30 AM - 5:00 PM Mon-FriPrioritizing, troubleshooting, and escalating issues that have SLAs (Service Level Agreements) that need to be metComplete assigned after hours customer tasks or maintenancesExperience supporting PC hardware and softwareBasic domain functionality experience with Active Directory functionalities, Group Policy, DNS, and DHCPAbility to assess, prioritize, respond, and escalate issues accordinglyFollow documented procedures to record issue resolution to ensure client satisfactionMust be flexible to work nights and weekends, holidays (We are a 24x7x365 call center environment)Understand and work within established Service Level Agreements (SLA) to ensure timely responseProvide high quality customer service and network related technical support with an emphasis on issue resolution and qualityTroubleshooting issues in switches, routers, firewalls, and wireless solutionsBasic level experience in managing virtualized platforms such as VMWare, AWS, AzureMust be comfortable with and troubleshooting Cisco network operation systems including IOS, ASA, and WirelessContinue to improve technical knowledge through on-going training and certificationsContribute with the continuous improvement progress of the NOC teamOther duties as requiredMinimum Education/Certification/Experience Requirements:Minimum 6 - 12 months of IT support, monitoring, troubleshooting, analyzing experience with windows system or network support environment6 months- 12 months of Customer Service Previous experience in a fast-paced technical support environment.Preferred tools experience with ServiceNow, Autotask, ScienceLogic, LogicMonitor, Kaseya, BomgarPreferred Education/Certification/Experience:Bachelor's degree desired Desired Certifications: Network+, CCNA, Microsoft Azure Administrator, MCSA: Office 365Candidates for the job should possess excellent organizational skills as well as the ability to efficiently multi-task. Ideal candidates have a strong focus on day-to-day operational excellence, and a personal style that builds trust, and inspires loyalty. The candidate should be motivated, proactive, be able to learn and adapt quickly.Established in 1995, Red River delivers information technology solutions to a worldwide military and civilian customer base and the New England enterprise market including healthcare, financial services and education customers. Red River is ranked the 5th fastest growing company in NH by Business NH Magazine and has demonstrated consistent year over year revenue and employee growth since its inception. With corporate offices in Claremont, NH, Red River has satellite offices in Virginia, Texas and California. EOE M/F/DISABLED/VetRed River is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veteran status.Red River offers a competitive salary, excellent benefits and an exceptional work environment. If you are ready to join a growing company, please submit your resume and cover letter (required).COVID Vaccination: Prospective and/or new employees will be required to comply with Red River's COVID vaccination policy (which includes being fully vaccinated to enter a Red River office or attend a Red River event) and, if applicable to the position, government vaccination mandates. Where required, Red River employees must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to applicable vaccination requirements and must have an approved exemption prior to the start of their employment. Customer site vaccination requirements, if more stringent, will take precedence over Red River's vaccination policy. Applicants in need of an exemption due to a sincerely held belief or disability should contact River does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.

Keywords: Redriver, Chantilly , NOC Engineer I - Swing Shift - (03:45pm - 12:15am); Tue to Sat, Engineering , Chantilly, Virginia

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