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Cloud Support Engineer w FSP with Security Clearance

Company: NorthHill Technology Resources
Location: Herndon
Posted on: May 11, 2024

Job Description:

Job Description
The Cloud Support Engineer will serve as a part of the incident management team in a 24X7 Microsoft Azure environmentCandidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availabilityCandidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issuesThe Cloud Support Engineer will perform tasks such as:
Respond to incident tickets in a 24x7 operational environment to meet SLA objectives
Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools
Review system logs to identify and mitigate system issues
Leverage knowledge base to help troubleshoot, identify and resolve systems issues;
Update knowledge base troubleshooting guides and lessons learned as required
Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases
Document system issues resulting in system outages and coordinate change though change management process
Support collaboration across operations, development teams and external partners
Support "tiger team" calls to streamline knowledge sharing and timely resolution of system issues
Monitor solution performance according to client specification and SLAs, escalate as needed
Minimum Qualifications
BS in Computer Science or other technical discipline is preferred.
2 - 4 years performing system administrator support
Clearance Requirement
TS/SCI w/ FSP
Job Specific Skills
Windows Desktop Operating Systems Microsoft Azure Cloud Services
IT Infrastructure Operations
Service Desk
Other Job Specific Skills
Experience with system administration support tools such as Windows/Linux
Experience supporting a 24x7 cloud based environment
Excellent interpersonal skills
Strong oral and written communication skills
Experience in supporting Cloud based environment and tools such as Azure/AWS
Experience analyzing, troubleshooting, and providing solutions for technical issues
Ability to collaborate with team members
Strong organizational and multi-tasking skills
Excellence in technical communications with both technical and non-technical peers
Able to maintain professionalism under pressure
Strong customer focus
Exceptional problem-solving, analytical, and customer service skills

Keywords: NorthHill Technology Resources, Chantilly , Cloud Support Engineer w FSP with Security Clearance, Engineering , Herndon, Virginia

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