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MSC Tier 2 Engineer - Collaboration

Company: ePlus Technology, inc.
Location: Herndon
Posted on: May 31, 2024

Job Description:


As a Managed Service Center (MSC) Tier 2 Collaboration Engineer, you will provide ePlus MSC and clientele with second level technical support for hardware and software products on a National basis via phone, email, and remote access for Cisco Enterprise Collaboration portfolio infrastructure (CUCM, CUC, UCCX, WebEx, others), endpoints, and voice gateways. You also will troubleshoot & resolve device problems for MSC internal & external customers and collaborate with other MSC engineers to resolve issues. From strategy to fulfillment to managed services, our engineering-centric solutions enable our clients to realize what it means for technology to do more.

CORPORATE VALUESRespectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.Work/life balance that supports our employees' varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.COMMITMENT TO DIVERSITY, INCLUSION AND BELONGINGWe are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law. ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work. YOUR IMPACTThe essential functions of this position include:

  • Deliver technical support of Cisco Enterprise Collaboration System, in addition provide subject matter expertise on system integrations
  • Mentor and assist in the management, test, implement, and deploy new and existing technologies as it pertains to Cisco Collaboration products and similar technologies, whether it be from an on-boarding or a production Managed Service Center customer environment
  • Engage with the MSC Management team whenever possible to influence the quality and manageability of Technology Sector
  • Ensure that technical documentation is made available and maintained to effectively troubleshoot customer issuesQUALIFICATIONSJob Knowledge/Skills:
    • Adept at determining and delivering solutions with a high level of customer satisfaction
    • Excellent or superior written, verbal, presentation, and interpersonal communication skills
    • In-depth troubleshooting experience and practical knowledge of Cisco Collaboration infrastructure, endpoint, and gateway products
    • Practical working knowledge or technical knowledge of SIP, H.323, Unix/Linux, AD/Exchange, Video, Unified Contact Center, Cisco QoS.
    • Proven track record of successful planning, prioritization, and organizational skills
    • Active participation in after-hours escalation on a predetermined and scheduled basisEducation and Experience:
      • CCNA Collaboration
      • CCNP Collaboration (preferred)
      • Substantial field implementation experience highly desired but not mandatoryPOSITION SPECIFICSThe base salary range for this position at commencement of employment is expected to be between $70,000 and $105,000 annually; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions and discretionary bonuses, in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. ePlus Benefits highlights can be viewed . If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.PHYSICAL REQUIREMENTSWhile performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position. By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract. #LI-AC1#IND1

Keywords: ePlus Technology, inc., Chantilly , MSC Tier 2 Engineer - Collaboration, Engineering , Herndon, Virginia

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