Audio/Visual Engineer with Security Clearance
Company: ManTech International Corporation
Posted on: November 11, 2018
Entering ManTech---s 50th year, we hold the distinct honor of being named a ---Top 100 Global Technology Company--- by Thomson Reuters. We have earned this and many other accolades over the years for our dedication to serving the missions of our nation---s most important customers: U.S. Intelligence, Defense and Federal Civilian agencies. All know us as a trusted partner offering best-in-class solutions in cyber, data collection & analytics, enterprise IT, and systems and software engineering tailored to meet their specific requirements. Become an integral part of a diverse team in the Mission, Cyber and Intelligence Solutions (MCIS) Group. Currently, ManTech is seeking a motivated, mission oriented Audio/Visual Engineer, in the Chantilly, VA area, with strong Customer relationships. At ManTech, you will help protect our national security while working on innovative projects that offer opportunities for advancement. The IOS Division provides mission solutions to a wide range of Defense and Intelligence Community customers. This division consists of a team of technical leaders that deliver advanced technical solutions to government organizations. Our customers have high standards, are technically adept, and use our products daily to support their mission of protecting national security. Our contributions to our customer---s success is driving our growth. A qualified candidate will assist our growing service department. This senior position, operating from ManTech---s Service Operations Center or other remote locations (i.e. working from home is possible), provides support of audiovisual (AV), IT and related systems for ManTech clients. Using third party advanced Managed Service offerings, AVE remotely diagnoses and repairs AV, IT, and related systems, manages & coordinates on-site service when required, and provides end-user support including occasional concierge system assistance. AVE is also responsible to update internal service tickets, review and manage existing and auto-created tickets, and professionally communicate service status, etc. to all interested parties including clients. This senior position may also function as a service escalation point and provide technical guidance to clients and coworkers. Responsibilities include, but are not limited to: ---Provide remote technical support of AV, IT and related systems. ---Uses MANTECH---s advanced Managed Service to diagnose and repair AV and related system problems. ---Proactively manage and resolve system auto-generated Service Tickets. ---Professionally interact with clients and MANTECH personnel via videoconference, phone, email and text. ---Provide remote end-user and concierge AV & IT system support. ---Remotely configure equipment and systems. ---Interface with manufacturer---s to identify and resolve issues. ---Professionally manage Service Tickets to problem resolution including scheduling on-site support (via MANTECH and sub-contracted personnel) when necessary, coordinating and communicating with the client and all designated parties, and actively updating Service Tickets with current information. ---Effectively Communicate and Document Activities: oCreate, update, manage, and resolve Service Tickets (and related forms) accurately and in a timely fashion per department standards. oCoordinate required activities with subcontractors and MANTECH personnel. oClearly communicate complex technical concepts to peers, clients, and management. oProvide technical training & guidance to clients & MANTECH personnel. oClearly communicate complex technical concepts to peers, clients, and management. ---Provide professional customer service including rapidly building technical credibility with clients via superior knowledge and exemplary customer service. ---Support MANTECH---s Service Operations Center by assisting with design, upgrades, and implementation. ---Maintain technical superiority via continuing education, training, seminars, reading, etc. Position requires a minimum of 40 hours of advanced technical training annually. ---Assist MANTECH Operational teams with installations and trouble-shooting, as required. ---Other duties as assigned. Security Clearance Requirement: Active/current TS/SCI with CI Polygraph is required. Top Secret/SCI
Keywords: ManTech International Corporation, Chantilly , Audio/Visual Engineer with Security Clearance, Engineering , Chantilly, Virginia
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