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Senior Desktop Engineer

Company: Phoenix Systems
Location: Crofton
Posted on: June 19, 2019

Job Description:

Basic Duties and Responsibilities (Note: The following is a basic list of duties that may be performed and does not encompass every aspect of the job)Diagnose and resolve hardware and software issues, software installation, and network trouble shooting - both remotely and onsite.Perform server/workstation installation and migrationsKnowledge of servers, workstations, laptops, printers, MS Office applications, and Windows.Manage and maintain detailed information of client issues on support tickets assigned and detailed documentation of resolutions, interactions and time spent resolving issues.Candidate should be proficient in the following:Networking equipment: routers, firewalls, access points & switchesCommon business office devices, including printers, scanners, fax, and multifunction devices.Desktop Configuration, Imaging, Standardization, software installations, etc.TCP/IP networking, including concepts such as DHCP, DNS, routing, TCP/UDP port forwarding, etc.Server Configuration, Migration and SetupMS Windows Operating SystemsFamiliar with Backup Software, devices and media.MSP (Managed Service Provider) work experience preferredDental software and dental peripheral experience a plusLabtech/Connectwise experience a plus

Keywords: Phoenix Systems, Chantilly , Senior Desktop Engineer, Engineering , Crofton, Virginia

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