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Apple Engineering Specialist

Company: Aecom
Location: Chantilly
Posted on: September 13, 2019

Job Description:

United States of America - Washington, D.C., Washington, DC Alternate Locations US - Chantilly, VA - 4800 Westfields Blvd Job Summary AECOM has an immediate opportunity for an Apple Engineering Solutions to support a government agencys capabilities in Washington, D.C (Union Station / Red Line). Summary: Performs day-to-day back-end engineering support on MAC operating systems. Interface with senior government personnel on a daily basis. Responds and resolves end user issues that require advanced knowledge of Apple or iOS systems. Updates status of queued service requests with the IT service management system. The responsibilities for candidates in this role include, but are not limited to the following: - Setup, maintain, document and train on JAMF Pro Server in an enterprise environment. - Participate in the requirements gathering, design, testing, implementation, and O & M of new Macintosh Desktop Service Solutions. Present technical solutions topeers and the end user base. - Establish desktop hardening through security best practices and penetration testing. - Conduct product evaluations and participate in the selection process. - Developing documentation of system architecture and management within standard operating procedures (SOPs). - Assist existing support staff during the transition. - Provide Mac incident escalation expertise for Operations Team. - Complete overall patch/release management as well as ensure all packages are deployed efficiently and as transparently as possible. - Identify, manage, and monitor for vulnerabilities that may affect compliance requirements and change management procedures. - Troubleshoot related issues for users and perform problem resolution in regard to related service requests. - Provide subject matter expertise on issues and tasks related to the remote distribution of packages. Provide subject matter expertise for any and all issues that may affect workstations (OS, Application, Network, GPO, etc). - Assist with updating Process and Procedure documentation for End User Technology and Service Desk. - - Perform assigned tasks independently. Minimum Requirements - Must have a minimum of 5 years of experience providing engineering support, specializing in Apple hardware and MAC operating systems. - May be required to travel to SEC locations and data centers (

Keywords: Aecom, Chantilly , Apple Engineering Specialist, Engineering , Chantilly, Virginia

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