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SWD Service Delivery Manager

Company: Kforce Technology Staffing
Location: Chantilly
Posted on: March 28, 2020

Job Description:

RESPONSIBILITIES Kforce has a client seeking a SWD Service Delivery Manager in Chantilly, VA. Responsibilities Manages team that provides technical assistance to computer system and network users or other technical products and services Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected Ensures maximum issue resolution in minimum time to meet Service Level Agreements Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes Drives product supportability Coordinates customer service activities with other internal functions Manages personnel activities of staff (i.e., hires, trains, schedules, appraises, rewards, motivates, disciplines, recommends termination as necessary, etc.) Designs and maintains customer databases Assists users with computer hardware andor software applications (e.g. website access, email setup, troubleshooting, etc.) for the purpose of providing immediate problem resolution In-depth applications knowledge of company's products, services andor systems Operations may be 247 REQUIREMENTS Requires BABS with 10 years of experience with at least 4 years of management level responsibility Specialized knowledge in at least one area of expertise and a general knowledge in 1-2 other areas Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information Kforce is an Equal OpportunityAffirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Technology Staffing, Chantilly , SWD Service Delivery Manager, Executive , Chantilly, Virginia

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