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CACI International: Business Relationship Manager

Company: CACI International
Location: Chantilly
Posted on: August 30, 2020

Job Description:

Job DescriptionThe Business Relationship Manager (BRM) leads the integration of new and legacy Service Providers (SPs) into the Multi-sourcing Service Integration (MSI) environment. The BRM works closely with Mission Partners to understand service demand and provide service performance and customer feedback.What Youll Get to Do:Leads the integration of the SPs into the MSI Program, ensuring that they are properly represented and that their services are captured in the service catalogDevelops an understanding of Customer IT Service Requirements, patterns of business activities, and IT Service Consumption levels and serves as an escalation point for issuesLeads the facilitation of Technical Exchange Meetings (TEMs) with SPs and other stakeholdersCollects, analyzes, and reports on SP performance metricsWorks with SPs to develop and implement Service Level Agreements (SLAs), Operating Level Agreements (OLAs), and cross-service shared delivery measurementsParticipates in monthly business reviews covering Service Level performance, technology planning, reporting status, operational issues, and improvement opportunitiesServes as an advocate of the SP and Mission Partners through the multiple levels of the MSI Governance ModelIdentifies Continual Service Improvements (CSIs) and works with SPs to develop Service Improvement Plans (SIPs), monitor, and report on implementationExecutes customer satisfaction reports and surveysDevelops and executes improvement plansYoull Bring These Qualifications:An Active TS/SCI Clearance with PolygraphBachelors Degree in IT, Information Systems, or related field5+ years of relevant work experience in Customer Engagement providing IT Infrastructure Services, developing SLA and OLAs, and integrating and maintaining service portfoliosAbility to balance Customer demands with the level of support the Customer has contracted to ensure a high level of customer satisfaction with services providedExcellent customer service skills to understand Customer/Customer representatives concerns and requirementsAbility to put together comprehensive business cases, requirements documents, and presentationsThese Qualifications Would be Nice to Have:Experience managing large, decentralized public-sector clientsITIL v3 or 2011 course with Foundation CertificationExperience with ServiceNow and the Portfolio Project Management (PPM) moduleExperience and understanding of IT Service Management (ITSM) services, IT Enterprise architectures, and how to serve as an advocate for an assigned service areaWhat We Can Offer You:Weve been named a Best Place to Work by the Washington Post.Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.We offer competitive benefits and learning and development opportunities.We are mission-oriented and ever vigilant in aligning our solutions with the nations highest priorities.For over 55 years, the principles of CACIs unique, character-based culture have been the driving force behind our success.Job LocationUS-Chantilly-VA-VIRGINIA SUBURBANCACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer Females/Minorities/Protected Veterans/Individuals with Disabilities.

Keywords: CACI International, Chantilly , CACI International: Business Relationship Manager, Executive , Chantilly, Virginia

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