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Service Management Manual (SMM) Manager

Company: Perspecta
Location: Chantilly
Posted on: February 20, 2021

Job Description:

Business Group Highlights HealthThe Health group provides solutions to help government healthcare agencies lower administrative costs, reduce fraud and abuse, and improve the quality of services for individuals. We also provide analytics that combine clinical knowledge with big data technology and techniques to transform petabytes of data into meaningful solutions for our customers. Responsibilities Our Health Group is seeking an experienced Service Integration leader to:

  • Lead the development, integration, and management of a global enterprise Multi Source Integration model, with multiple Government and Commercial Service Providers focused on the delivery of uninterrupted, secure, high quality services based on consistent policies, processes, tools, and reporting.
  • Develop an actively anti-fragile integration model that builds a cooperative environment, focused on prioritizing the best interest of the customers and continuous process improvement
  • Build an organizational and operational model grounded in the ITIL framework and focused on accountability, establishing boundaries, and consistency, while maturing delivery through continual improvements in the entire environment including cost effectiveness, service quality, and customer experience
  • Establish the model for governance, oversight, and collaboration with the customer and between service providers, including process, design, operations, issue identification, resolution, and reduction
  • Understand the customer's business and operational environment
  • Support the Program Manager, governance processes, and programmatic reporting Qualifications --- Requires BA/BS with 15 years of experience, with at least 8 years of management level responsibility. --- Expert level ITIL 4 certification --- CISSP and CASP-CE certifications required --- Experience with the solution design and implementation of a large scale ITIL environment for a DOD, Government, or highly-regulated industry organization --- Experience managing large-scale, complex programs for a large organization --- Experience working in and managing geographically dispersed customers and teams --- Excellent communication skills and 5+ years experience working directly with senior level leadership as a trusted advisor --- Working knowledge of the current DoD IT and cyberspace operational environments --- Candidates for this position must possess a valid Secret security clearance Desired Qualifications: --- Master level ITIL certification --- Experience delivering process and technical innovations for large scale organizations, such as the military or other large Government organization --- 5+ Years of engagement with industry or professional organizations on the development and management of the ITIL framework What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sector-from investigative services and IT strategy to systems work and next-generation engineering. Our promise is simple: never stop solving our nation's most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to just that, as a partner of choice across the entire sector. Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories. For Colorado ResidentsAbout Perspecta What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sector-from investigative services and IT strategy to systems work and next-generation engineering. Our promise is simple: never stop solving our nation's most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to do just that, as a partner of choice across the entire sector. Perspecta is an AA/EEO Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. As a government contractor, Perspecta abides by the following provisionPay Transparency Nondiscrimination ProvisionThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of the other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c). - provided by Dice

Keywords: Perspecta, Chantilly , Service Management Manual (SMM) Manager, Executive , Chantilly, Virginia

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