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Support Manager - Deal Coordinator **Application Deadline 11/3/21**

Company: Redfin Corporation
Location: Chantilly
Posted on: November 16, 2021

Job Description:

As a Support Manager, you're responsible for building and maintaining an exceptional real estate customer service team. You'll be responsible for the growth and development of your team, driving team performance, and acting as an escalation point for issues and resolving them as they arise.You will report to the Senior Support Manager and will be responsible for 1-2 teams, which may include Listing Coordinators and/or Transaction Coordinators, depending on the market structure. In addition, you will continue to maintain your expertise in transactions, contracts, and Redfin's tools and services.ESSENTIAL FUNCTIONS INCLUDE THE FOLLOWING:Manage a team of support staff which could include, but is not limited to the following:provide real estate guidance, customer service coaching, and business expertise as neededresponsible for onboarding and training new team members on contracts and local business market characteristics and determine when the employee is ready to begin their workloadperform regular meetings with individuals and team; shadow team members on the job to ensure best practices are being used, provide real-time troubleshooting for customer-related issues as neededmanage team's performance by using data and metrics to spot trends, weaknesses and strengths among your team; combine data/metrics with what you learn shadowing your team to identify/address issues and best practices; reinforce and hold your teams accountable to Redfin's current service offering; identify performance issues, initiate and conduct performance improvement plans and reviews in conjunction with guidance from HR and ManagerInternal: Frequent contact with Redfin employees including trainers, other department coordinators, managers, and local market leadersExternal: Regular contact with customers, clients, and other vendors in the Real Estate industrySupervision of Others: Has direct supervision of employees.Travel Required: Up to 10%. Additional travel may be required.KNOWLEDGE, SKILLS and ABILITIES:Knowledge of Real Estate transactionsProven ability to guide clients through a Real Estate purchaseFamiliarity with technology including email, computers, and smartphones; not afraid to jump in and learn a new system, able to learn and adopt new technology practicesExcellent communication skills, written and oralAbility to interact and build relationships with all levels of management, associates, industry peers, direct reports, and clientsExperience in leading and developing a teamFamiliarity with using metrics and data to assess performanceAbility to multitask, prioritize, and manage time appropriatelyExcellent problem solving skillsAll Support Managers are required to maintain an active license and memberships with board and MLS affiliated with Redfin as required by your state.To ensure the health and safety of our workforce, customers and third parties, Redfin conducts background screening after making conditional offers for employment. All screening is conducted consistent with Equal Employment Opportunity Commission guidance and state and local Fair Chance Act guidance, and Redfin encourages applications from, and fully considers, qualified applicants with criminal record Jobble

Keywords: Redfin Corporation, Chantilly , Support Manager - Deal Coordinator **Application Deadline 11/3/21**, Executive , Chantilly, Virginia

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