Guard Enterprise Cyber Operations Support (GECOS) - Service Level Manager
Company: General Dynamics Information Technology
Posted on: July 30, 2022
Type of Requisition:PipelineClearance Level Must Currently
Possess:SecretClearance Level Must Be Able to
Obtain:SecretSuitability:No Suitability RequiredPublic Trust/Other
Required:Job Family:Information Systems ManagementJob
Description:Guard Enterprise Cyber Operations Support (GECOS) -
Service Level ManagerWe are GDIT. The people supporting and
securing some of the most complex government, defense, and
intelligence projects across the country. We ensure today is safe
and tomorrow is smarter. Our work has meaning and impact on the
world around us, but also on us, and that's important.GDIT is your
place. You make it your own by embracing autonomy, seizing
opportunity, and being trusted to deliver your best every day.GDIT
has an opening for a Service Level Manager position supporting the
Army National Guard (ARNG) in Chantilly, VA. This is an IT Service
Management contract in support of the operation, modernization,
expansion, and further evolution of the ARNG's global Information
Technology (IT) services including networking, compute, storage,
infrastructure, applications, hosting, and program management
services. - The GECOS program supports the ARNG enterprise IT
infrastructure, its Wide Area Network (WAN), authentication and
directory services, cybersecurity, application hosting, and
associated services. GECOS uses ITIL best practices framework as
the basis for IT Service Management (ITSM) model. The work includes
- Operating the DoDIN-Army (National Guard) (DoDIN-A(NG) and
DoDIN-A(NG)-Secret (S) networks and maintaining service delivery
and cybersecurity of DoDIN-A(NG) and DoDIN-A(NG)-S networks and
- Supporting the DoDIN-A(NG) and DoDIN-A(NG)-S networks and
associated computing services from requirement identification to
service retirement / replacement.
- Ensuring continued security of the network and proactive
enhancement of cybersecurity to meet evolving and emerging threats,
to include compliance with DoD Risk Management Framework (RMF) and
continuous monitoring requirements.
- Providing support to the 54 supported organizations (i.e., 50
states, three territories, and the District of Columbia) to ensure
flexible and responsive operation and defense of the network. -
Some OCONUS travel might be required.
- Adhering to all Department of Defense (DoD) enterprise security
requirements to include those required by the Defense Information
Systems Agency (DISA) and the Department of the Army (DA); prepping
for and passing Command Cyber Readiness Inspections (CCRIs),
obtaining and maintaining Authority to Connect (ATC) and Authority
to Operate (ATO) from the Designated Approving Authority (DAA);
ensuring compliance with all Secure Technical Implementation Guides
(STIGS) and required information assurance (IA) controls.
- Maintaining the lifecycle of all services, ensuring they meet
business needs, comply with Army directives and mandates, and are
in keeping with the future Joint Information Environment (JIE)
- Maintain continuity of service when primary support systems
operate in degraded mode per COOP.Required Skills:
- Responsible for the service delivery of processes that fall in
the Service Operations area of ITIL and process model management,
such as Event Management, Problem Management, Access Management,
and Request Fulfillment.
- Responsible for Enterprise IT Services and Support such as
Service Desk, WAN and LAN management, and VOC.
- Responsible for providing and ensuring quality and validating
the performance of IT services provided under this TO, to meet the
changing business demands and expanding shared services
- A minimum of ten years of relevant IT experience including a
minimum of five years of operations management experience.
- An active Secret security clearance.
- Possess an ITIL - v3 Foundations or ITIL - 4 Foundations or a
higher certification in either category.
- Possess the appropriate certifications to achieve DoD 8570.01-M
Information Assurance Manager (IAM) Level IIDesired
- Possess an ITIL - v3 Intermediate or ITIL - 4 Strategist or
- Experience managing service operations, as a service manager,
against SLAs on a DoD TO/contractScheduled Weekly Hours:40Travel
Required:Less than 10%Telecommuting Options:OnsiteWork Location:USA
VA ChantillyAdditional Work Locations:COVID-19 Vaccination: GDIT
does not have a vaccination mandate applicable to all employees. To
protect the health and safety of its employees and to comply with
customer requirements, however, GDIT may require employees in
certain positions to be fully vaccinated against COVID-19.
Vaccination requirements will depend on the status of the federal
contractor mandate and customer site requirements.We are GDIT. The
people supporting some of the most complex government, defense, and
intelligence projects across the country. We deliver. Bringing the
expertise needed to understand and advance critical missions. We
transform. Shifting the ways clients invest in, integrate, and
innovate technology solutions. We ensure today is safe and tomorrow
is smarter. We are there. On the ground, beside our clients, in the
lab, and everywhere in between. Offering the technology
transformations, strategy, and mission services needed to get the
job done.GDIT is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or veteran status, or
any other protected class.
Keywords: General Dynamics Information Technology, Chantilly , Guard Enterprise Cyber Operations Support (GECOS) - Service Level Manager, Executive , Chantilly, Virginia
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