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GNOC/NOC Tier II Tech Incident Manager with TS/SCI CI Poly

Company: IMG Information Management Group, Inc.
Location: Chantilly
Posted on: September 19, 2022

Job Description:

OverviewFounded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for nearly 35 years. -IMG is hiring a full-time GNOC/NOC Tier II Tech Incident Manager with TS/SCI CI Poly -at it's Chantilly, VA location. -ResponsibilitiesJob Description: -Provide 7x24x365 Tier II technical support for customers WAN and LAN networks. Position open for all three shifts. Technicians will be responsible for monitoring, reporting and Tier II repair of the networks using tools such as HP OpenView. Technicians must have good verbal and writing skills. -Duties include but not limited to:

  • Communicate with customers, engineers and management during trouble resolution or escalation.
  • Coordinate network operations, maintenance, repairs, or upgrades.
  • Update database(s) and documentation as part of the repair effort.
  • Monitor and analyze network performance and data input/output reports to detect problems.
  • Hands on experience with network switches and routers
  • Strong network troubleshooting experience.
  • Familiarity with Incident Management processesQualificationsClearance Required: TS/SCI with CI Poly -Required Certification: DoD 8570 IAT Level II - -Education/Years of Experience: Candidate must have -10 years of experience that can be a combination of work history and education. This equates s to a masters and 4 years, Bachelors and 6 years, Associates and 8 years or HS and 10 years -of experience that can be a combination of work history and education -COVID-19 Regulations: As required by Executive Order 14042 and the guidance provided by the Federal Workforce Task Force, all federal contractor employees are required to be fully compliant with customer COVID-19 regulations. IMG will provide additional information regarding these requirements and how you can request an exception if needed. -IMG COMPANY BENEFITS
    • Health, dental, vision, and life insurance
    • Short term and long term disability insurance
    • 401(k) with generous company match
    • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
    • 15 days of personal leave plus paid federal holidays
    • Professional development and training assistance -Information Management Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Keywords: IMG Information Management Group, Inc., Chantilly , GNOC/NOC Tier II Tech Incident Manager with TS/SCI CI Poly, Executive , Chantilly, Virginia

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