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NOC Tier II Tech Incident Management

Company: Innova Solutions
Location: Chantilly
Posted on: May 23, 2023

Job Description:

Innova Solutions is immediately hiring for a NOC Tier II Tech Incident Management.

Position Type: Contract

Duration: Long Term (2+years)

Location: Chantilly, VA 20151 (Onsite)

As a NOC Tier II Tech Incident Management, you will:

Major purpose:

Provide 7x24x365 Tier II technical support for customer's WAN and LAN networks. Position open for all three shifts.
Technicians will be responsible for monitoring, reporting and Tier II repair of the networks using tools such as HP OpenView.
Technicians must have good verbal and writing skills.

Major functions:

Communicate with customers, engineers and management during trouble resolution or escalation.
Coordinate network operations, maintenance, repairs, or upgrades.
Update database(s) and documentation as part of the repair effort.
Monitor and analyze network performance and data input/output reports to detect problems.
Hands on experience with network switches and routers
Strong network troubleshooting experience.
Familiarity with Incident Management processes

Technical/Functional skills:

Knowledge of Cisco Internetwork Operating System (IOS), Juniper JUNOS, Brocade, and Foundry Operating System (OS)
Strong familiarity with Layer 3 protocols such as Open Shortest Path First (OSPF), Border Gateway Protocol (BGP), Enhanced Interior Gateway Routing Protocol (EIGRP), Virtual Router Redundancy Protocol (VRRP), Hot Standby Router Protocol (HSRP), Multiprotocol Label Switching (MPLS), Label-switched Path (LSP), Virtual Route Forwarding (VRF), and Generic Routing Encapsulation (GRE)
Familiarity with Microsoft Visio and ServiceNow
Familiarity with HP/Microfocus network tools, such as Network Node Manager (NNM), Network Automation (NA), Operations Bridge Manager (OBM), etc.

Education/Experience/Licenses etc.:

Candidate must have 10 years of related/relevant work experience that can be a combination of work history and education.
This equates s to a master's and 4 years, bachelor's and 6 years, Associates and 8 years or HS and 10 years of experience that can be a combination of work history and education.
Must comply with DoD 8570 IAT Level 2.
Clearance Required: Active Top Secret/SCI with CI Poly.

The ideal candidate will have Active Top Secret/SCI with CI Poly.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Thank you!

Naval Sisodia

Team Recruitment

(218) 319-7936


Pay Range*: $50-$60/hr on W2.

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
ClearlyRated - Client Diamond Award Winner (2020)
One of the Largest Certified MBE Companies in the NMSDC Network (2022)
Advanced Tier Services partner with AWS and Gold with MS


Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. - 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Keywords: Innova Solutions, Chantilly , NOC Tier II Tech Incident Management, Executive , Chantilly, Virginia

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