IT Service Management Lead, Director 2023-04-18 Req ID: R37298 USA-VA-Herndon
Company: ManTech International Corporation
Location: Herndon
Posted on: September 14, 2023
Job Description:
IT Service Management Lead, Director page is loaded IT Service
Management Lead, Director Apply locations USA-VA-Herndon time type
Full time posted on Posted 3 Days Ago job requisition id R37298
Secure our Nation, Ignite your Future Become an integral part of a
diverse team while working at an Industry Leading Organization,
where our employees come first. At ManTech International, you'll
help protect our national security while working on innovative
projects that offer opportunities for advancement. ManTech is
seeking a motivated, career and customer-oriented Director to
provide unparalleled support to our customer and to begin an
exciting and rewarding career within ManTech. -You are the right
candidate for this job if you like working in a fast-paced, dynamic
environment and have a passionate commitment to national security
and securing the homeland. The position will be based in the
DC/Maryland/Virginia area.We're looking for a leader with a strong
ITSM background to assist our customer in establishing and
delivering on a large network & cybersecurity operations
program.Responsibilities include, but are not limited to:
- In coordination with the Program Manager and key customers,
stand-up a PMO in accordance with industry best practices and
standards (e.g., ITIL V4, CMMI, the SEI's CERT Resilience
Management Model, ISO) and federal guidance and standards (e.g.,
NIST, GAO, OMB, DHS and CISA).
- Plan and manage the conduct of a baseline assessment of network
& cybersecurity operations capabilities.
- Align network & cybersecurity operations services and business
processes to business practices identified in ITIL v4 (managing all
of relevant practices and sub-processes), and also align these to
the functions, categories, and sub-categories defined by the NIST
Cyber Security Framework (CSF).
- In line with NIST SP 800-53 Rev. 5, DHS 4300A/B, and ITIL v4,
propose, document, baseline, and manage a enterprise service
catalogue and common control catalogue that provide tiered service
support models.
- Organize and maintain resources needed for the delivery of PMO
Support including the implementation of improvement capabilities,
service delivery support, data analytics and performance metrics;
knowledge management; response to data calls; acquisition support
services; relationship and service management practice
recommendations; communication services; project management
services; and assistance for strategic network resilience and
security.
- Develop, own, and lead the execution of the process development
and improvement roadmap and projects
- Recommend and assist in establishing program performance
metrics, data collection, and reporting
- Promote and oversee for consistency the application of agreed
upon policies, processes, and SOPs
- Assist in defining and implementing a customer service
satisfaction program
- Assess requirements for and advise on enhancements to or
development of new Dashboard capabilities that provide customer
visibility and insights into program progress, performance, and
risks, and that support improved customer decision-making
Basic Qualifications:
- A PMP certification
- An ITILv4 certification
- Bachelor's degree
- 10+ years of relevant experience in enterprise IT or
cybersecurity operations and engineering
- Knowledge of federal guidelines and standards including NIST
Cyber Security Framework
- Proven experience leading organizations in their ITSM-based
process maturity and improvement journeys, with demonstrated
successful outcomes
- Experience obtaining buy-in on meaningful metrics to measure
program performance
- Experience developing and reporting on program performance
metrics
- Understanding of technologies and tools that capture,
integrate, and present performance data, including but not limited
to ServiceNow
- Experience partnering with customer on strategic planning and
roadmaps
- Experience playing a leading role in a PMO for a large IT
programPreferred Qualifications
- Any of the following certifications: ITILv4 Management
Professional, ITIL Strategic Leader, or ITIL v4 MasterClearance
Requirements:
- Top Secret clearance with SCI eligibilty
- An active DHS EOD suitability, is preferredPhysical
Requirements:
- Must be able to be in a stationary position more than 50% of
the time -
- Must be able to communicate, converse, and exchange information
with peers and senior personnel -
- Constantly operates a computer and other office productivity
machinery, such as a computer -
- The person in this position frequently communicates with
co-workers, management, and customers, which may involve delivering
presentations. Must be able to exchange accurate information in
these situations -
- The person in this position needs to occasionally move about
inside the office to access file cabinets, office machinery, etc. -
For all positions requiring access to technology/software source
code that is subject to export control laws, employment with the
company is contingent on either verifying U.S.-person status or
obtaining any necessary license. -The applicant will be required to
answer certain questions for export control purposes, and that
information will be reviewed by compliance personnel to ensure
compliance with federal law. ManTech may choose not to apply for a
license for such individuals whose access to export-controlled
technology or software source code may require authorization and
may decline to proceed with an applicant on that basis alone.
ManTech International Corporation, as well as its subsidiaries
proactively fulfills its role as an equal opportunity employer. We
do not discriminate against any employee or applicant for
employment because of race, color, sex, religion, age, sexual
orientation, gender identity and expression, national origin,
marital status, physical or mental disability, status as a Disabled
Veteran, Recently Separated Veteran, Active Duty Wartime or
Campaign Badge Veteran, Armed Forces Services Medal, or any other
characteristic protected by law.If you require a reasonable
accommodation to apply for a position with ManTech through its
online applicant system, please contact ManTech's Corporate EEO
Department at (703) 218-6000. ManTech is an affirmative
action/equal opportunity employer - minorities, females, disabled
and protected veterans are urged to apply. ManTech's utilization of
any external recruitment or job placement agency is predicated upon
its full compliance with our equal opportunity/affirmative action
policies. ManTech does not accept resumes from unsolicited
recruiting firms. We pay no fees for unsolicited services.If you
are a qualified individual with a disability or a disabled veteran,
you have the right to request an accommodation if you are unable or
limited in your ability to use or access
http://www.mantech.com/careers/Pages/careers.aspx as a result of
your disability. To request an accommodation please click
careers@mantech.com and provide your name and contact information.
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posted on Posted 30+ Days Ago About Us Why ManTech? This is why!
When you apply for a job at ManTech, you are taking the first step
toward a new adventure. Trailblazing technology, incredible
professional development and the opportunity to serve our nation.
All while Securing the Future -.ManTech provides mission-focused
technology solutions and services for U.S. defense, intelligence
and federal civilian agencies. In business for more than 52 years,
we excel in full-spectrum cyber, data collection & analytics,
enterprise IT, and systems and software engineering solutions that
support national and homeland security.More than 9,300 talented
professionals around the globe make up the ManTech family and
nearly half are veterans. As a ManTech employee, you will work for
a winning team alongside colleagues that support and inspire you.
You will also have access to tuition assistance, partnerships with
universities and institutions, professional groups that comprise
our Communities of Practice, community service opportunities,
Technical Recognition Awards, Career Enablement/Mobility programs
and so much more.What are you waiting for? Click "Apply" and start
your adventure today.
Keywords: ManTech International Corporation, Chantilly , IT Service Management Lead, Director 2023-04-18 Req ID: R37298 USA-VA-Herndon, Executive , Herndon, Virginia
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