MRO Sales and Customer Support Manager
Company: Middle River Aerostructure Systems
Location: Baltimore
Posted on: May 3, 2024
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Job Description:
Position Title: MRO Sales and Customer Support Manager Location:
Baltimore, MD, US, 21220 Date: Wed, 1 May 24 06:04:37 CDT Company
Name: STENAHCM20 Description: About Us:Middle River Aerostructure
Systems is a world-leading manufacturer of thrust reversers (the
braking system on a jet engine), engine nacelle components and
specialized aerostructures. It supplies and supports these products
for engine makers, airplane manufacturers and aircraft operators.
Located on Maryland's Chesapeake Bay near Baltimore, MRAS has a
1.7-million sq. ft. facility situated on 180 acres - where the
company and its predecessors have designed, built and equipped
civil and military aircraft for over 90 years. In 2019, MRAS was
acquired by ST Engineering North America, the U.S. affiliate of
Singapore-based ST Engineering - becoming a part of its global
network of aerospace facilities and offices. With the ownership
change, the company was renamed Middle River Aerostructure Systems.
Summary of role:The ideal candidate will provide all necessary
aircraft nacelle support on pre- and post-contractual
administration, management, and Terms & Conditions of assigned
aviation related contracts. Also involves definition, management,
execution of risk modeling activities and management of warranty
claims in support of the contracts/projects as well as development,
management, and execution of contract estimating activities in
support of tenders and project reviews. The job responsibilities
include, but are not limited to, the following: Essential
Responsibilities:--- Lead and assist on sales campaigns for new
contracts and proposals.--- Some travel to aviation trade shows and
customers around the globe.--- Develop your aviation network, and
leverage relationships to find new customers for the MRO
business.--- Some responsible for the profitability and customer
satisfaction for assigned contracts.--- Provide both service
agreement, and time and material program management.--- Assure
timely resolution of customer issues and customer satisfaction for
assigned contracts.--- Interact with members of the customer
service, parts & transactional services, field service, repair
service and/or other teams.--- Function as liaison between internal
organizations and customers.--- Contributes to the development of
sales and business plans for the business unit.--- Is involved in
discussions with other disciplines about future developments and
consequences for the business unit.--- Presents to leadership in
the business.--- Works with cross business teams and important
business unit clients.--- Assist and potentially lead in complex
long-term processes and negotiations with important clients.---
Assist and sometimes lead in generating operating procedures to
support assigned customers and contracts. Requirements Bachelor's
degree from an accredited university/college and/or equivalent
combination of education/experience. Minimum of 5 years of
relatable experience in Sales, Customer Contract or Product
Management. Recent experience in the aviation industry within MRO
is preferred. Desired Characteristics:--- Strong oral and written
communication skills.--- Strong interpersonal and leadership
skills.--- Demonstrated ability to analyze and resolve problems.---
Demonstrated ability to lead programs / projects.--- Ability to
document, plan, market, and execute. MRAS is an equal opportunity
employer and service provider and does not discriminate on the
basis of race, age, religion, gender, gender identity, national
origin, citizenship status, sexual orientation, disability,
political affiliation or belief, or any other protected class. We
are committed to the principles of Equal Opportunity Employment and
are dedicated to making employment decisions based on merit and
value. PM23Nearest Major Market: Baltimore
PI315080e9d29e-31181-33679534
Keywords: Middle River Aerostructure Systems, Chantilly , MRO Sales and Customer Support Manager, Executive , Baltimore, Virginia
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