Manager-Operations - TownePlace Suites Chantilly Dulles South - (19083685)
Company: Marriott International, Inc.
Posted on: August 15, 2019
Here's To Your Journey with TownePlace Suites With a fun, casual
and residential atmosphere including a full kitchen in every suite,
TownePlace Suites are designed for the self sufficient, long stay
guest who wants to settle in and connect to the local area. As a
part of the TownePlace Suites team, you''ll enjoy getting to know
our guests and helping them enjoy a "Real Living" experience. Find
Your World at TownePlace Suites by Marriott. The TownePlace Suites
Chantilly Dulles South, located at 14036 Thunderbolt Pl, Chantilly,
Virginia, 20151 is currently hiring a Manager-Operations.
Responsibilities include: Supports the successful execution of all
operations in the hotel operations departments (may include Front
Office, Business Center, Recreation/Health Club, Housekeeping, Food
and Beverage/Culinary and Engineering/Maintenance) and managing
staff. Strives to continually improve guest and employee
satisfaction and maximize the financial performance of the
department. Ensures that standards and procedures are being
followed. Leads specific team while assisting with meeting or
exceeding property goals. CANDIDATE PROFILE Education and
Experience High school diploma or GED; 4 years experience in the
guest services, front desk, housekeeping, or related professional
area. OR 2-year degree from an accredited university in Hotel and
Restaurant Management, Hospitality, Business Administration, or
related major; 2 years experience in the guest services, front
desk, housekeeping, or related professional area. CORE WORK
ACTIVITIES Supporting Operations Team Ensures that goals are being
translated to the team as they relate to guest tracking and
productivity. Understands employee and guest satisfaction results
and communicates game plans to address need areas and expand on the
strengths. Assists in ensuring that the team has the capabilities
to meet expectations. Leads by example demonstrating
self-confidence, energy and enthusiasm. Assists employees in
understanding guests ever-changing needs and expectations, and
exceeding them. Supporting Property Operations Function(s) Follows
property specific second effort and recovery plan. Publishes all
guest satisfaction results in a timely fashion including all guest
satisfaction forms, comment cards and guest letters. Takes
proactive approaches when dealing with employee concerns. Extends
professionalism and courtesy to employees at all times.
Communicates/updates all goals and results with employees. Meets
semiannually with staff on a one-to-one basis. Assists/teaches the
team scheduling against guest and hours/occupied room goals.
Performs hourly job functions as needed. Managing and Monitoring
Activities that Affect the Guest Experience Provides excellent
customer service by being readily available/approachable for all
guests. Takes proactive approaches when dealing with guest
concerns. Extends professionalism and courtesy to guests at all
times. Responds timely to customer service department request.
Ensures all team members meet or exceed all hospitality
requirements. Assisting in Managing Profitability Assists in
performing required annual Quality audit with GM & RD. Ensures a
viable key control program is in place. Understands financial
statements, sales and activity reports, and other performance data.
Conducting Human Resources Activities Interviews and assists in
making hiring decisions. Receives hiring recommendations from team
supervisors. Ensures orientations for new team members are thorough
and completed in a timely fashion. To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? - Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Chantilly , Manager-Operations - TownePlace Suites Chantilly Dulles South - (19083685), Executive , Chantilly, Virginia
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