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Front Desk Director

Company: The Fitness Equation
Location: Chantilly
Posted on: September 13, 2019

Job Description:

The Fitness Equation is looking for a professional, performance-driven Front Desk Director. The Front Desk Director manages the staff that are the first faces members, guests, or staff members see when entering our club and they last when they leave. We rely on the Front Desk Director and their staff to greet with a smile, have a welcoming attitude, and an eagerness to attend to members' needs and provide exceptional service. The Front Desk Director must maintain a positive attitude at all times and always lead by example. This role also requires multitasking skills to manage an organized and efficient front desk area.

Key Responsibilities

  • Provide world class customer service during daily interaction with members
  • Greet members with enthusiasm and a friendly attitude
  • Answer telephones, emails, and communicate information to members in a professional manner
  • Check in members and transition them to other teams and areas of the club
  • Distribute towels and other items as requested to members
  • Address member concerns in a professional, calm and controlled manner and transition issues which require escalation to senior management as needed
  • Maintain a clean and organized front desk and lobby work area
  • Create and maintain Front Desk Staff schedules and ensure Front Desk Staff coverage and punctuality
  • Complete Front Desk Staff timesheets for payroll
  • Communicate company information (goals, policies, procedures, etc.) to Front Desk Staff
  • Create and maintain Front Desk Staff phone tree


    • H.S. diploma or GED minimum
    • Must have excellent customer service skills
    • Must have a passion for fitness and working with people
    • Must be well-organized and able to maintain accurate notes
    • Must be a self-starter with a strong work ethic

      Preferred Qualifications

      • B.A. or B.S. in recreation, fitness, business management or related field preferred.
      • Previous experience in the fitness industry

        TFE offers competitive compensation, benefits, management training opportunities, and a FREE membership with employment. This is a fast growing organization with opportunity for advancement based on performance.

        Only those individuals selected for an interview will be contacted.

Keywords: The Fitness Equation, Chantilly , Front Desk Director, Executive , Chantilly, Virginia

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