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Shift Manager

Company: A Girl and Her Dog LLC
Location: Chantilly
Posted on: October 8, 2019

Job Description:

Dogtopia, the industry leader in dog daycare, boarding, and spa services has an opening for an energetic, organized, sales and solution-minded individual to join our team as a Shift Manager. This is an operationally intense, customer service focused, key role within our business to manage the health and safety environment for all the dogs in our care as well as servicing each customer to exceed their expectations. This person should love dogs -- and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus! What we offer: Let's look at what Dogtopia does for you!

  • It's always bring your dog to work day!
  • Education in dog social behaviors, obedience, and training
  • Fun, Dynamic team culture with over 90 locations
  • Additional certification programs available based upon merit and interest
  • Competitive salary with paid time off
  • Health, Dental, Vision insurance
  • 401K plan with company match
  • Learn and master key skills related to customer service, teamwork, and even sales! Now that we have the fun out of the way, let's get into what you can offer us. The Shift Manager is responsible for maintaining accountability and safety for a team of up to 20 employees and a group of up to 110 customer dogs! We are a fast-paced business and the candidate should be prepared to spend the entire shift on his/her feet. Multi-tasking and maintaining organization in a busy environment is required. Shift Managers must meet the following requirements, demonstrate symbolic leadership, as well as outstanding customer service both internally and externally. Responsibilities include but are not limited to:- Upholding and setting the example for our company values- Successful interviewing and hiring of team members- Overseeing training and developing of team members, including offering daily feedback as well as writing and delivering performance reviews- Overseeing the maintenance of store social media presence- Maintaining and monitoring store supply levels and budgeting- Providing the highest level of customer service to our clients, including managing any customer complaints through our online customer satisfaction rating system- Ability to invoice customer purchases accurately, as well as monitor accountability of team in this area- In-store and out-of-store marketing such as local dog events, special promotions, and customer competitions- Ensuring that all Dogtopia health and safety policies are followed with regard to the dogs and the team members Successful candidates should: - Have a minimum of two years of direct management experience of a team of 5 or more employees. This is an entry level management position but you must have some prior management experience at a minimum a key holder or department manager level.- Have a genuine affinity for dogs; they are the center of our business!- Be willing and able to learn basics of dog behavior; attending the playrooms will occasionally be required- Be proficient in Microsoft Office including Excel- Possess strong verbal communication skills and the ability to train and develop teams- Possess strong skills in organization, multi-tasking, and maintaining oversight- Demonstrate proven customer service skills Our Shift Managers work a 3 week rotation schedule which requires them to work one week of primarily AM shifts (5:30am-2pm), one week of PM shifts (1:30pm-10pm), and one week of combination shifts. Dogtopia operates from 5:30am - 10pm, 7 days a week, 365 days a year (holidays included). This consistent 3 week rotation schedule provides the Shift Manager with 2 days off each week (every 3rd weekend the Shift Manager is scheduled off). As a result, this position requires a candidate who has availability and flexibility to work this rotation schedule. Benefits- Health Insurance, PTO, 401k, Free Dog Daycare, Retail Discount, Vacation Pay As part of the management team, it is expected that shift leaders will be assigned special projects, duties and responsibilities in addition to the above list to develop further growth towards management positions.

Keywords: A Girl and Her Dog LLC, Chantilly , Shift Manager, Executive , Chantilly, Virginia

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