Clinical Support Specialist
Company: MediTelecare
Location: Winchester
Posted on: April 25, 2025
Job Description:
Critical Need!
POSITION SUMMARY:
The Clinical Support Specialist ("CSS") role is designed to provide
both onsite/in-person clinical facilitation and remote
administrative duties. In person, a CSS works with a clinician to
facilitate care visits for patients. Remotely, a CSS works on
administrative duties that include, but are not limited to, chart
preparation and Behavioral Health Integration.
ESSENTIAL FUNCTIONS:
Onsite Clinical Facilitation
- Assisting patients by offering education related to their
behavioral health visits, whether the treating clinician is
conducting the visit in person or via telehealth
- Providing technical support and assistance for telehealth
visits to include room and equipment preparation
- Supporting clinicians by accessing vitals and other relevant
data from the facility's EMR
- Procurement of patient referral documents as needed
- Acting as a liaison between the clinicians and the facility
staff
- Interacting with staff and/or family members as necessary
- Maintaining responsibility for proper handling and cleaning of
MediTelecare equipment
Behavioral Health Integration ("BHI")
- Completing assigned number of BHI cases within the required
timeline by gathering necessary information from patient medical
records and entering it into the company's BHI system/software.
Clinician Support
- Providing assistance to assigned clinicians by accessing the
facility's EMR and recording relevant data into our EHR system in
preparation for the clinical visit
- Working closely with the clinician to assure that patient
visits run smoothly and efficiently
GENERAL REQUIREMENTS:
All Clinical Support Specialists are expected to perform all of the
core functions as described above as assigned. Each individual role
may change from time to time depending on scheduling, the needs of
our facility partners, clinician needs, and changes in the
healthcare industry.
EDUCATION, EXPERIENCE AND LICENSING:
- Minimum High School Diploma required
- 1+ year in a healthcare setting preferred, but not
required
- Medical Assistant or CNA certification a plus
KNOWLEDGE, SKILLS AND ABILITIES:
- Basic working knowledge of medical terminology
- Experience in the use of online healthcare tools
- Proficiency in Microsoft Office Suite - Outlook, Word,
Excel
- Ability to maintain full confidentiality and compliance with
sensitive medical information, including but not limited to HIPAA
protected information and PHI.
- Commitment to providing platinum-level customer service and
communication
- Ability to embrace a company culture of caring and kindness
PHYSICAL AND ENVIRONMENTAL REQUIREMENTS:
- A dedicated home office space with a closing door that is free
from distractions and meets HIPAA and PHI standards
- A reliable home internet connection
- A valid driver's license and reliable mode of
transportation
- The ability to travel up to 1 hour in any direction from home
office to cover clinics when needed
- Ability to stand, walk, see, speak, hear - both in person and
remotely; use hands, fingers to type or use manual equipment, reach
with hands and arms. Regularly required to stoop, bend, crouch.
Specific vision requirements include close-up corrected vision
- Must be able to lift, push, pull up to 30 lbs. without
restrictions
- Ability to remain sedentary for long periods of time while
working on administrative tasks
- May be exposed to bodily fluids, viruses or other infectious
diseases within a healthcare facility
- Potential exposure to cleaning chemicals used within a
healthcare facility
DISCLAIMER:
This description is not a complete listing of every responsibility,
task, and requirement for a Clinical Support Specialist.
MediTelecare reserves the right to add, delete, or re-assign
portions of this description at any time based on business and
patient needs.
Keywords: MediTelecare, Chantilly , Clinical Support Specialist, Healthcare , Winchester, Virginia
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