Case Manager (Service Coordinator)
Company: Service Coordination, Inc
Location: Ellicott City
Posted on: February 14, 2026
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Job Description:
Job Description Job Description Looking for a job working in
your community and advocating for those underserved individuals?
See Below Service Coordination, Inc. is looking for Service
Coordinators with a passion to serve and work within your community
– people who LOVE what they do and who are ready to *finally* be
taken care of to the same degree that they care for others! Why
should YOU want to work with us? We offer competitive pay, with a
base salary range of $64,395-$79,861 , determined based on
education, relevant case management experience and relevant
certifications We reimburse for all travel and offer a quarterly
bonus potential Generous Team Member Referral Program Excellent
benefits, including a tuition reimbursement program, a student loan
repayment program, medical, dental and vision plans, 100% employer
paid short-term and long-term disability and life insurance, 403(b)
match (up to 5% of your annual salary), generous annual leave and
sick leave accrual and holiday pay Extensive paid training and
employer-provided laptop and cell phone Supportive Leadership Teams
that want you to succeed, participate in your training and
facilitate open communication through monthly Town Halls and Annual
Reviews Our roots at SCI extend back to 1982, and our mission has
always been the same: to effectively care for our team, our
community and the people that we support. SCI provides quality case
management and other related services by helping people understand
what their choices are and connecting them to resources in their
communities in ways that respect their dignity and rights. Even
during the COVID-19 shutdown, our Service Coordinators didn't miss
a beat. They adapted to their surroundings and found new ways to
ensure they remained available and helpful to the individuals they
support. Does this sound like you? Send us your resume for review!
We'd love to see what you bring to the table! If you are the type
of person who welcomes a challenge and is looking for a rewarding
position where you can truly make a difference, please contact us
to learn more! Apply based on your County: When applying for a job
posting, it is important to apply to the county you live in for the
following reasons: By working in the County you live in you will
have a better understanding of the need, concerns and resources in
the community, which can help you to provide better service to the
people you are supporting. Working within the County you live in
will ensure that you are able to meet the expectations of the
position. For example, our Case Managers are responsible for
billing roughly 75% of their worked time and, travel time, while it
is worked and paid time, is not a billable activity. Therefore,
traveling too far to support the people on your caseload will
inhibit your ability to meet the expectations of the position. You
will be eligible for mileage reimbursement at the federal rate. SCI
Summary: SCI supports people with disabilities, behavioral
challenges, medically complex needs, transitioning youth, the
elderly, and other populations using Maryland Department of
Health’s Targeted Case Management and Supports Planning work
models. Position Summary: Provide Case Management services to
individuals who have an intellectual disabilityand/or developmental
disability. Primary objectives of this position to include:
Establish positive working relationships through a solution-based
approach with each person served, their team and additional
external stakeholders. Routinely explore options, areas of interest
and preferences and growth opportunities for each person served.
Establish and monitor an annual Person-Centered Plan that
identifies outcomes important to the person, outlines support
needed and required, and secures ongoing support services and
continuously monitors and evaluates the quality of the services
provided. Meet state-mandated requirements for all duties of the
Service Coordinator role. Identify and secure ongoing support
services and provide assistance to individuals with developmental
disabilities. Establish a Person-Centered Plan (PCP) for services,
implements, and continuously monitors and evaluates the quality of
the services provided. Ensure that the services provided meet
state-mandated standards. SCI Team Member Expectations: All SCI
Team Members are expected to: Ensure services provided follow the
organization’s mission statement, core operating values and
policies and procedures. follow HIPAA, confidentiality and security
procedures and principles; collaborate with peers, leadership, and
support areas of the organization; actively participate in and
contribute to leadership and other staff meetings and trainings;
maintains compliance with federal, state, and local employment laws
and regulations; follow self-direction and person-centered planning
procedures and philosophy; and to foster a culture that values
diversity. Essential Duties: 1. Advocate on behalf of individuals,
provide resource information, and educate them to become more self-
determined. Provide education to individuals and their families
Provide education on how to coordinate and advocate for services
Encourage individuals to empower themselves and achieve optimal
level of independence Educate individuals on the principles of
self-determination 2. Collect information and documentation related
to eligibility for DDA services and recommend eligibility and
priority to DDA. Meet with individuals and/or family to obtain
information Obtain relevant information and supporting
documentation Complete a Comprehensive Assessment (CA) Plan for,
and update Person Centered Plans (PCPs) 3. Plan for, facilitate,
develop, and continually update Person Centered Plans (PCPs) that
document service needs for individuals eligible for DDA services.
Engage in person-centered planning process with individuals Develop
and write the PCPs in collaboration with the individual Conduct PCP
preparations with the individual Write the Self-Directed Plan 4.
Research, identify, refer, and coordinate resources and services to
achieve the outcomes specified in individual's PCPs, and share
resources with other team members. Travel to meet with support
staff Provide information, makes referrals, and assists individuals
Assist individuals with transitioning Complete required paperwork
and follows up for waivers Identify services and collaborate with
providers for individuals in state facilities to transition
successfully into the community Identify services and collaborate
with providers to support those with forensic involvement 5.
Monitor Person Centered Plans (PCP) and conduct follow-up
activities Conduct on-site visits to observe individuals Conduct
timely visits and contacts as defined in regulations Obtain
information regarding individuals' progress toward goals Submit the
Recertification of Need (RECON) Identify new medical and health
services, and other individual needs Submit recommendations for new
DDA priority category Complete the Agency Investigation Report
(AIR) Apply or re-apply for necessary programs or services
Communicate with provider regarding resolution of individual's
concerns Oversee provision of documentation to apply for medical
assistance 6. Adhere to SCI and policies and procedures. Meet
performance utilization benchmark to ensure compliance with SCI
standards Maintain individuals' HIPAA records in secure locations
Utilize tracking and time management tools Required Competencies:
Collaborates – Builds partnerships and works collaboratively with
others to meet shared objectives Communicates Effectively –
Develops and delivers multi-mode communications that convey a clear
understanding of the unique needs of different audiences Customer
Focus – Builds strong customer relationships and delivers
customer-centric solutions Interpersonal Savvy – Relates openly and
comfortably with diverse groups of people Instills Trust – Gains
the confidence and trust of others through honesty, integrity, and
authenticity Tech Savvy – Anticipates and adopts innovations in
business-building digital and technology applications Ensures
Accountability – Holds self and others accountable to meet
commitments Values Differences – Recognizes the value that
different perspectives and cultures bring to an organization
Resourcefulness – Secures and deploys resources effectively and
efficiently Situational Adaptability – Adapts approach and demeanor
in real time to match the shifting demands of different situations
Plans and Aligns – Plans and prioritizes work to meet commitments
aligned with organizational goals Education Requirements: A
bachelor's degree from an accredited education program in a human
services field; OR A bachelor's degree in a non-human services
field, from an accredited education program, with two years of
experience in a human services field Experience Preferred:
Experience working with people with developmental disabilities
Physical Demands: Generally, presents standard office environment.
Must be able to remain in a stationary >95% of the time.
Continually operates a computer, keyboard and mouse, and other
office productivity machinery, such as a calculator, copy machine,
printer, and mobile Smartphone device. Constantly positions self to
comfortably maintain computer equipment. May occasionally be
required to move about in an office setting or position office
equipment weighing between 10-25 pounds. Vision abilities required
by this job include close vision. Ability to operate a motor
vehicle. The person in this position frequently communicates with
other people. Must be able to exchange accurate information in
these situations. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions of
this job. This job description is subject to change at any time.
SCI is an equal opportunity employer and committed to the full
inclusion of all qualified individuals. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, disability, age, sexual orientation, gender
identity, national origin, hair texture or protected hairstyle,
veteran status, or genetic information. SCI is also committed to
providing equal opportunity and access to individuals with
disabilities by ensuring reasonable accommodations are provided to
participants in the job application or interview process. To
request a reasonable accommodation, contact Kathryn Eckert at
kathryn.eckert@sc-inc.org or 410-218-5581. SCI is committed to
fostering a safe and productive workplace for all Team Members and
individuals engaged in business with the organization. As such, all
positions require the completion and passing of a 9-Panel Drug
Screening within 48 hours after accepting an offer of employment. A
9-Panel Drug Screening tests for illegal drugs within the State of
Maryland. SCI does not sponsor for immigration, including for H-1B,
TN, and other non-immigrant visas, for this role. Disclaimer: The
recruitment process is approved by Service Coordination Inc.’s
(SCI) Team Member Experience Advisory Committee and subject to
change based on business needs. SCIIH INDSCIM
Keywords: Service Coordination, Inc, Chantilly , Case Manager (Service Coordinator), Healthcare , Ellicott City, Virginia
