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Customer Services and Information Technology Officer, with Polygraph

Company: General Dynamics Information Technology
Location: Chantilly
Posted on: February 15, 2020

Job Description:

Travel Required: Less than 10% We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important.GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.We think. We act. We deliver. There is no challenge that we can't turn into opportunity. And our work depends on a Customer Service and Information Technology Officer (CSITO) joining our team to support Government activities at our Chantilly location.At GDIT, people are our differentiator. As a Customer Service and Information Technology Officer (CSITO) supporting the customer, you will be trusted to provide in-depth Tier 1 and Tier 2 support and problem resolution for technology products and/or applications. In this role, a typical day will include:Providing 24- hour IS operational supportMonitoring of systems, networks, etc.Resolving critical IT-related issues that negatively impact the missionLending expertise and institutional knowledge to less experienced team members to improve the overall excellence of the teamCollaborating with team members to identify process improvementsREQUIRED QUALIFICATIONS:Extensive knowledge of the standard operational environment, including (but not limited to) requirement management, desktop technologies, corporate applications, access administration, voice infrastructure, etc.o Database user interface and query software - Database software; Microsoft Accesso MS Office Suiteo Markup language - HTMLo Metric ToolsExtensive knowledge of lifecycle and programmatic milestones, regardless of project typeBasic knowledge of Project Management concepts and principlesExcellent oral and written communication skills; ability to explain rules, procedures and highly complex technical information clearly and accurately, both orally and in writingAbility to elicit information on moderately complex technical problems from non-technical customers for use in diagnosis, analysis, and resolution of problems requiring significant analysis cross multiple environmentsAbility to work independently or as a team lead in team environment to resolve customer problems; ability to identify and resolve complex access problemsAbility to proactively anticipate customer needs, analyze complex requirements, and ensure expectations are met within feasible cost and time projectionsAbility to prepare and deliver briefings to convey moderately complex information to peers, customers, and managemen--Ability to serve as team lead, providing feedback, guidance, and direction to and sharing knowledge with fellow members, promoting teamwork and collaborationAbility to develop and implement transition plans for customers for the introduction of new technology platformsMINIMUM QUALIFICATIONS:Ten (10) years of experience specific to the skill and relevant training or certificationsExpertise, training and actual work experience with specific computer language, systems, and/or technologyWHAT GDIT CAN OFFER YOUAlignment to a mission-critical role that directly impacts the customer's ability to effectively execute its mission.Direct engagement with contractor leadership that centers upon career development/mobility, enhanced performance evaluation, and corporate information sharing & networking opportunities.Placement on a dynamic team of talented professionals that organically fosters an environment of innovation, collaboration, and trust. We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Keywords: General Dynamics Information Technology, Chantilly , Customer Services and Information Technology Officer, with Polygraph, Hospitality & Tourism , Chantilly, Virginia

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