Customer Service Specialist/Coordinator

Company: OURISMAN CHANTILLY KIA
Location: Chantilly
Posted on: May 15, 2022

Job Description:

Job DescriptionOurisman Automotive Group believes our success and future growth is contributed to our employees. Family-owned and operated since 1921, Ourisman has continued to grow while holding true to our values of collaboration, transparency, and career development.Are you looking for an opportunity where you can grow your career? Are you a hyper-organized individual with experience working in customer service? Are you passionate about delivering a unique customer experience? If you answered yes, we want to talk to you. Ourisman Chantilly Kia is looking for a full-time Service specialist/Coordinator to join our team.WE OFFER:

Medical
Dental
401K with Company Contribution
Paid Vacation
Career GrowthRESPONSIBILITIES:
- Greet and receive customers
- Execute Loaner/rental agreements for service guest
- Monitor emails from customers requesting service and recalls request
- Inform customers when parts arrive
- Communicates with callers and visitors in a professional, friendly, and efficient manner
- Schedule appointments for customers
- Monitor electronic notifications from Kia vehicle communication system
- Monitor web chat feature
- Perform customer follow up for customer satisfaction survey
- Assist with answering of incoming phone calls
- Participate in training, both virtual and in-person, as directed by management REQUIREMENTS:
  - Excellent communication skills
  - Outgoing and positive demeanor
  - Basic Accounting skills
  - Flexible schedule with evening and Saturdays
  - Punctual with the ability to handle schedule flexibility
  - Valid driver's license and satisfactory Motor Vehicle Report
  - Able to clear a pre-employment background check
  - Maintains a professional appearanceHours 7:00am - 4:00pm Tuesday through Friday, Saturday 8:00am - 5:00pm (Sundays and Mondays off)

Keywords: OURISMAN CHANTILLY KIA, Chantilly , Customer Service Specialist/Coordinator, Hospitality & Tourism , Chantilly, Virginia

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