Customer Service Administrator

Company: Gridiron IT
Location: Chantilly
Posted on: May 23, 2023

Job Description:

Gridiron IT is seeking a Customer Service Administrator local to Chantilly, VA.

ESSENTIAL FUNCTIONS AND DUTIES
? Interact with customers, vendors, sales representatives, and technicians on a daily basis.
? Coordinate logistics and scheduling of technicians for service visits.
? Communicate cancellations or delays with customers.
? Provide outstanding customer service to each customer using phone or email communication.
? Strive to improve customer satisfaction by building relationships with customers and understanding customer needs.
? Handle customer inquiries and resolve complaints in a timely, professional, and accurate manner.
? Handle incoming phone calls, emails, and portal communications with customers and other departments.
? Manage work order queue to include opening, updating, and closing tickets in a timely manner within defined goals.
? Monitor parts orders or RMAs and coordinate follow up visits.
? Provide pricing for service requests, parts, or repairs.
? Maintain and update customer records within service management system.
? Update information in other administrative systems related to timecards, invoices, or parts.
? Work with management team to identify process improvement areas.
? Maintain competent understanding of CTSI services, products, and industry sectors.
? Meet or exceed individual goals.
? Adheres to team budgets and goals.
? Other duties as assigned.

POSITION SPECIFICATIONS
? Skills: basic computer skills, strong written and verbal communication, strong sense of customer service, must be able to type
? Characteristics: be a problem solver, demonstrated ability to execute results against deadlines, and be a team player.
? Other: previous experience with service management or call center management software.

EDUCATION REQUIREMENTS
Minimum: High school diploma or GED
Preferred: Bachelor's degree.

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Keywords: Gridiron IT, Chantilly , Customer Service Administrator, Hospitality & Tourism , Chantilly, Virginia