ChantillyRecruiter Since 2001
the smart solution for Chantilly jobs

Customer Service Administrator

Company: Gridiron IT
Location: Chantilly
Posted on: May 23, 2023

Job Description:

Gridiron IT is seeking a Customer Service Administrator local to Chantilly, VA.

ESSENTIAL FUNCTIONS AND DUTIES
? Interact with customers, vendors, sales representatives, and technicians on a daily basis.
? Coordinate logistics and scheduling of technicians for service visits.
? Communicate cancellations or delays with customers.
? Provide outstanding customer service to each customer using phone or email communication.
? Strive to improve customer satisfaction by building relationships with customers and understanding customer needs.
? Handle customer inquiries and resolve complaints in a timely, professional, and accurate manner.
? Handle incoming phone calls, emails, and portal communications with customers and other departments.
? Manage work order queue to include opening, updating, and closing tickets in a timely manner within defined goals.
? Monitor parts orders or RMAs and coordinate follow up visits.
? Provide pricing for service requests, parts, or repairs.
? Maintain and update customer records within service management system.
? Update information in other administrative systems related to timecards, invoices, or parts.
? Work with management team to identify process improvement areas.
? Maintain competent understanding of CTSI services, products, and industry sectors.
? Meet or exceed individual goals.
? Adheres to team budgets and goals.
? Other duties as assigned.

POSITION SPECIFICATIONS
? Skills: basic computer skills, strong written and verbal communication, strong sense of customer service, must be able to type
? Characteristics: be a problem solver, demonstrated ability to execute results against deadlines, and be a team player.
? Other: previous experience with service management or call center management software.

EDUCATION REQUIREMENTS
Minimum: High school diploma or GED
Preferred: Bachelor's degree.

#ZR

Keywords: Gridiron IT, Chantilly , Customer Service Administrator, Hospitality & Tourism , Chantilly, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Chantilly RSS job feeds