Specialist, IT Customer Services TS/SCI - Chantilly, VA

Company: Harris Corporation
Location: Chantilly
Posted on: September 10, 2023

Job Description:

Description:

Job Title: Specialist, IT Customer Services (up to 10k in sign on bonuses)

Job Code: SAS20230107-103177

Job Location: Chantilly, VA

Job Description:

This is End User Desktop Support position that requires proficiency with Windows desktop operating systems. Primary responsibility is to be the user customer support interface dealing primarily with desktop support issues ranging from maintaining desktop system (virtual or physical) and applications. This position will provide ample opportunity for professional growth and to learn new technologies and develop skills.

• Responsible for day-to-day support of desktop Microsoft Windows in a closed environment, virtual or physical.
• Manage assigned Tickets in the ServiceNow at required SLA levels, elevate tickets to high level support as required.
• Direct front-end support to users, first level support for desktop related items such as application issues and other IT related issues to include application, voice (phone) and data access issues.
• Deliver new systems to employees, remove equipment as required following the processes dictated by the security team.
• Support ongoing projects to replace or upgrade existing IT equipment as required.
• Assist with RMF and ICD503 compliance as required by security.
• Ability to travel between L3Harris Facilities inside the Chantilly/Herndon area.Qualifications:
  
  • Bachelor's Degree and minimum 4 years of prior relevant experience. Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior related experience.
  • Active US Top Secret/SCI security clearance.
  • Security+ CE or any DoD 8570 IAT Level I or higher approved certification.Preferred Additional Skills:
    
    • Excellent written and verbal communications skills at all levels of an organization.
    • Experience providing direct IT Desktop support in a fast paced environment.
    • Ability to balance multiple tasks and changing priorities.
    • Active US Top Secret/SCI with CI Poly.
    • Experience with Wyse Management Suite.
    • Active Directory and GPO management experience
    • Experience with Microsoft Exchange.
    • Knowledge of basic networking concepts and working principles. Experience with Cisco Routers and Switches, Network Certification a plus.
    • Experience with SCCM.
    • Experience supporting RedHat, Centos or ubuntu Linux. Job Profile Matching Criteria:
      Expertise IS Location USA - VA - Chantilly

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