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Wine and Beer Customer Service

Company: Wegmans Food Markets, Inc.
Location: Chantilly
Posted on: June 8, 2018

Job Description:

Our Wine and Beer departments provide customers with the perfect beverage accompaniments to complete their meals. In this area, youll ensure the finest wines/beers are available for customers throughout the day and offer pairing suggestions for the perfect wine/beer choices for any occasion. If you have a passion for the art of wine and beer and are looking for an opportunity to share your knowledge with others, this could be the position for you!

People (Who We Are)


  • Support, encourage, and respect co-workers
  • Work with supervisor to set and achieve goals for development
  • Comply with Wegmans Policies and Work Rules, as well as, federal and state laws
  • Maintain open lines of communication with supervisors and coworkers to ensure efficient department operations

    Customer (What We Believe)

    • Proactively approach customers, assist them in locating products, provide pairing suggestions and answer any questions about products
    • Familiarize self with products in the department as well as inventory in the backroom to assist customers in locating items and product availability
    • Seek to expand personal knowledge about products and trends and share knowledge and tastings with customers

      Product (What We Do)

      • Order product, verify and unload deliveries, track receiving records, stock shelves, displays and backroom while recognizing how seasons and holidays affect product sales
      • Maintain department appearance by rotating product, sustaining product levels throughout the day, properly shrinking outdated product, checking expiration dates, ensuring shelves and displays are well-merchandised


        • Properly handle products, use equipment, keep accurate logs and follow sanitation practices in accordance with food and human safety guidelines and Simplification 5S procedures

          Work Environment

          • Work includes standing for up to 4 hours without a break, walking, repetitive hand and arm movements including repetitive and sustained grasping, occasional to frequent lifting, bending and reaching, along with continuous interaction with co-workers and vendors in a fast-paced environment. The average weight range of items lifted is 5-40 pounds with a maximum weight lifted of 50 pounds rarely to occasionally. Work is performed indoors with some seasonal outdoor temperatures and weather. May be exposed to various allergens (things that may cause an allergic reaction)
          • Work may include use of hand pallet jack, power pallet jack, power walkie-reach, scissors lift or WAV unit. Wegmans certification required for use of power equipment

            Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen physical and/or criminal background check. All Applicants will be screened; only those closely matching the job posting will be interviewed.Preferred Qualifications



            • Customer service experience preferably in a food service, restaurant, grocery or retail setting


              Preferred Skills



              • Knowledge of beer, liquor and wine

                Keywords: Wegmans Food Markets, Inc., Chantilly, Wine and Beer Customer Service, Hospitality & Tourism, Chantilly, Virginia

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