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Customer Service Specialist - TS/SCI with Poly

Company: General Dynamics Information Technology
Location: Chantilly
Posted on: June 9, 2018

Job Description:

Provide support via the telephone and/or Internet to respond to customer inquiries and resolve routine issues. Responds to inquiries received through phone, mail and/or face-to-face contact by following standard scripts and procedures. Uses a computer system to track questions and answers as well as enter orders. Responds to inquiries requiring a written response with the use of standard or form letters. May provide guidance and work leadership to less-experienced staff members. Resolves more complex issues submitted by less-experienced Specialists. Participates in special projects as required. Requires a High School Diploma or GED. Associates Degree preferred. 3-5 years of related customer service, call center or help desk experience.Shift schedule, needs to be flexible to support 24x7, 365 days. (possible shifts 6am-2pm, 2pm-10pm, 10pm-6am). Benefits of this Position: Opportunity for Fast Growth within the program Professional Development Assistance Covering the Cost of Obtaining Professional & Technical Certifications (depending on program) Educational Reimbursement toward degree programs and individual coursework 401K Match with 100% vesting on day one Health, Dental and Vision Coverage to keep you healthy, starting your first day We know work-life balance is important, GDIT offers Paid Time Off, Plus 10 Paid Holidays Parking and transit commuter benefits Why Work at General Dynamics IT? Work with top talent and some of the brightest minds in your field Support missions that make a difference to our Nation Become part of an organization that that is committed to the highest ethical standards in all that we do Thrive in the stability of a large organization, with the ability to move onto new opportunities, supporting different missions, building your career within GDIT Want to move, or find a job close to home? We have positions in several locations in the United States and the world Enjoy a culture that supports work-life balance General Dynamics is a Fortune Blue Ribbon Company and Clearance Jobs Top 10 Government Contractor. #ISDCJ #DPOST #ZRPOST As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

Keywords: General Dynamics Information Technology, Chantilly, Customer Service Specialist - TS/SCI with Poly, Hospitality & Tourism, Chantilly, Virginia

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