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Customer Service Engineer - II

Company: OGSystems
Location: Chantilly
Posted on: January 14, 2019

Job Description:

OGSystems - Company Overview Why be a government contractor when you can be a government innovator? Come work for an organization that has creativity, innovation, and drive rooted throughout its DNA. We are not like the others. At OGSystems we don't just create the best solutions we execute them in collaboration with our customers. Creating the best solutions starts with the best ideas and that requires the best people. We want people willing to out hustle the haters until they ask if we are hiring. Own The Outcome and join our culture of innovation and creativity. Bring It! Customer Service Engineer- II* Junior and Senior levels also available** Clearance: Top Secret/SCI* Location: Chantilly, VA* Years of Experience: 6+ Years* Education: Bachelor's degree in Science, Technology, Engineering or Mathematics Description Identifies user and/or stakeholder needs and communicates understanding to engineering and development activities. Acts as the liaison between users and/or stakeholders and engineering and development teams and organizations. Coordinates IC ITE transition activities with users and/or stakeholders. Provides meeting support to IC ITE meetings to include: preparing agenda's, capturing minutes and actions, and organizing meeting slide presentations. Builds relationships with user and stakeholders and ensures understanding of their needs and expectations. Serves as user and/or stakeholder representative as needed. Develops and documents a customer focused engagement approach and customer feedback process. Manages a customer feedback process ensuring responses to all inputs are provided, feedback is documented, and responses and decisions are captured and maintained. Own It! Responsibilities Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable. Dream It!* Challenging work in support of US Intelligence Community - a Mission that Matters!* Access to our State of the art custom facility.* Crazy smart and collaborative coworkers.* Regular engagement with company leadership* Support for new ideas & encouragement to take risks* Medical* Dental* Vision* Life Insurance* Disability (Short and Long Term)* Accidental Death and Dismemberment (AD&D)* Employee Assistance Program (EAP)* Flexible Spending Accounts* 401(k) with company match* Paid Time Off* Tuition Reimbursement* Stock Options *Based on Career Level

Keywords: OGSystems, Chantilly , Customer Service Engineer - II, Hospitality & Tourism , Chantilly, Virginia

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