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Operations Center Trainer

Company: Leidos
Location: Chantilly
Posted on: October 9, 2018

Job Description:

Description The Candidate will support the customers 24/7 operations center by training new Tier 1 personnel on their functional duties. The trainer will liaison with Tier 2 engineers to improve SOPs as necessary. The trainer will oversee the creation of new SOPs and update training plans when new responsibilities are added to Tier 1. The trainer will be responsible for defining and continuously improving technical certifications for the primary operations center functions. This includes initial certification and annual re-certification. The trainer will be involved in performing root cause analysis of Tier 1 response failures or short-comings and follow-up with remedial training as necessary. The trainer will be asked to look for and act on areas for improvement in the operations center Tier 1 services. This position is 8-hours per day, Monday - Friday.Qualifications --- Bachelor's degree or equivalent experience;
--- 12+ years of experience in a technical role with increasingly complex responsibilities over the time period;
--- Understanding of networking fundamentals;
--- Understanding of server administration functions;
--- Ability to write clearly and concisely;
--- High degree of attention to detail;
--- Strong problem-solving skills.

Keywords: Leidos, Chantilly , Operations Center Trainer, Human Resources , Chantilly, Virginia

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