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Computer Systems Watch Operator

Company: ManTech
Location: Chantilly
Posted on: January 16, 2020

Job Description:

Secure our Nation, Ignite your Future

Become an integral part of a diverse team that leads the world in the Mission, Cyber, and Intelligence Solutions group. At ManTech International Corporation, you will help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, ManTech is seeking a motivated, career and customer oriented Computer Systems Watch Operator to join our team in Chantilly, VA to provide unparalleled support to our customer and to begin an exciting and rewarding career within ManTech. This position will provide 24/7/365 mission support to a variety of systems applications and networks directly involved with the security of the United States.

Hours: 24/7 work environment requires shift work and "on-call status". Shift hours include weekends and holidays.

6:00PM to 6:00AM. Shifts are 12 hours in duration with work every other weekend required (4 days on 4 days off, then 3 days on 3 days off, repeating).

Responsibilities include, but are not limited to:

  • Remotely monitor and troubleshoot multiple systems across a worldwide enterprise network, document problems in trouble tickets, provide system status updates to the community and log system events
  • Interact with System Engineers, Integrators, and System Developers to understand minimum operating requirements, as well as, make regular contact with customer and System Developers in reporting problems and implementing resolutions to system anomalies
  • Receive internal training and is expected to complete the level 1 network monitor certification with 90 days of starting on the program. Additional training and a level 2 certification is also available for those individuals seeking greater responsibility and interaction with the customer, engineers and developers of these network systems
  • Monitor system status
  • Collect system status information and create daily status reports
  • Examine metrics to ensure all system performance requirements meet or exceeds customer expectations
  • Log all significant system events
  • Prepare trouble tickets for significant system issues
  • Assist in data capture to facilitate problem resolution
  • Attend all relevant system training

    Position Requirements:

    • Must be able to remotely monitor/analyze systems, document network anomalies, apply basic troubleshooting techniques, operate in multiple OS computer environments, and have a basic network background
    • Knowledge of basic principles of computer, telecommunication, and peripheral equipment; computer and network operating systems; computer application software; computer and network system administration; hardware and software diagnostic procedure; and principles and practices of computer based record-keeping
    • Ability to work independently and with team members to coordinate tasks and resolves anomalies

      Security Requirements:

      TS/SCI with Polygraph clearance is required.


      High School Diploma and 4+ years of relevant experience is required.


      Ability to handle stress and work well under pressure, Ability to use MS Office, Ability to use PC, Interpersonal and People Skills, Leadership Skills, Listening Skills, Multi-tasking Ability, Oral and Written Communication Skills, Team-building Skills


      ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

      If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

      If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access as a result of your disability. To request an accommodation please click and provide your name and contact information.

Keywords: ManTech, Chantilly , Computer Systems Watch Operator, IT / Software / Systems , Chantilly, Virginia

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