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ServiceNow Certified System Administrator

Company: SAIC
Location: Chantilly
Posted on: May 9, 2020

Job Description:

Looking for new challenges?....Ready to make a difference?
SAIC, a global organization is currently seeking a motivated, career and customer oriented Remote ServiceNow Certified System Administrator to join our team working from home to begin an exciting and challenging career.

Position requires developing technical solutions on the ServiceNow platform to satisfy the business needs of our DoD customer. Apply innovative technology to business processes in order to develop new solutions and troubleshoot issues as well as advising on options, risk and impacts on business processes and technical architecture.
Design and review new requirements and new features based on business needs in addition to creating and/or reviewing various ServiceNow objects, data integrations, and reports using ServiceNow platform.
This position is 100% Remote - Northern Virginia area Preferred !Active DoD issued Secret Clearance required !


  • Using a self-hosted ServiceNow solution, design and implement the user controls and policies
  • Setup, support and maintain ServiceNow platform and applications
  • Configure and customize ServiceNow workflows and notifications for all ServiceNow modules including ITSM
  • Participate in design review with other team members
  • Prepare requirement specifications and design documents to include process workflows, self-service components and user on-boarding
  • Contribute to user management process, usage, data-security and policy compliance in ServiceNow
  • Participate in service delivery process discussions and facilitate needed ServiceNow customizations, configurations and dashboards to support the delivery process
  • Develop training plan and content for ServiceNow customizations, workflows and usage
  • Act as a single point of contact for ServiceNow operations, application(s) health, database backup and recovery
  • Troubleshoot and remediate availability, access controls and other operational issues
  • Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters
  • Create, maintain and enhance future connections between ServiceNow and other systems

    • Minimum 4 years of overall experience in ServiceNow and/or Remedy ITSM design, architect, and development.
    • Experienced with ITSM and ITIL concepts and framework, providing expertise to guide ITSM and ITIL implementations
    • Expertise in JavaScript, HTML, CSS, AngularJS, JSON and other scripting languages .
    • Strong working knowledge of various ServiceNow components such as Change Management, Incident Management, Problem Management, Knowledge Management, Asset Management, Service Request Management, Performance Analytics
    • Computing Environment Certification for ServiceNow System Administrator
    • Ability to interact with team members at all levels, including business operations, technology, and management
    • Experience working with U.S. Federal Government customers a plus
    • Excellent written and verbal communication skills


      • Advanced training courses/certifications in ServiceNow
      • Knowledge of partner products integrated with ServiceNow
      • ITIL-- Foundations and intermediate certifications
      • Current ServiceNow Certified System Administrator certification
      • Strong written and oral communication skills

        Education / Certification / Security Clearance Requirements:

        • Bachelor's degree in Computer Science or Information Systems (or equivalent related field experience) and 14 years of experience
        • DoDD 8140.01/8570.01-M Information Assurance Technical Level I (IAT Level 1) Certification (A+ CE, CCNA-Security, Network+ CE, SSCP, or EC-Council Certified Network Defender) or above required.
        • Must be able to obtain and maintain a Secret level government security clearance.

Keywords: SAIC, Chantilly , ServiceNow Certified System Administrator, IT / Software / Systems , Chantilly, Virginia

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