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Sr. Director, Technical Delivery Excellence

Company: Live Nation Entertainment
Location: Chantilly
Posted on: June 16, 2022

Job Description:

Job Summary:JOB DESCRIPTION - Senior Director, Technical Delivery ExcellenceLocation: Reston VA - Telework AvailableDivision: Ticketmaster USLine Manager: VP, EngineeringContract Terms: Full-time/RegularTHE TEAMWe are fans who help fans everywhere get into the live events they love! - As a proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams and shows as we continue to shape innovation every day. - We are not just selling tickets (though we do that better than anyone else), we are enriching lives one amazing experience at a time which we think is pretty amazing! - If you are passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we are excited to have you join our team!Our biggest investment is in our people. - We intentionally strive to cultivate, create and celebrate a culture of belonging where our employees feel respected and empowered. - We are committed to increasing the diversity of our workforce by fostering a truly inclusive community and work environment. - Oh...and did we mention awesome ticket perks??THE ROLEOur Technical Delivery Excellence Team's mission is to leverage lean principles and best practices to help foster optimal delivery efficiencies within the Enterprise Core Ticketing organization, a core component of Ticketmaster's ecosystem. - We serve as thought leaders and influencers, fostering a culture of innovation and continuous improvements. - We also maintain effective and trustworthy relationships with business, product and technology partners to assist agile teams with meeting delivery commitments. -As the Sr. - Director of Technical Delivery Excellence, you will help craft and evangelize the Ticketmaster Core Ticketing engineering strategy of the future, including influencing and gaining - buy-in - across - all - levels - of - the - company. - You will work diligently across all of the Technology organizations, Product groups, and central Program offices to ensure that the organization's vision is understood and accounted for across various towers of the company. You will identify challenges and roadblocks well in advance of them standing in the way of our engineering teams and will work efficiently to advance the goals of the organization. - In addition, you will establish delivery processes to help portfolio leadership reach organizational performance objectives. - You will directly support the VP of Engineering to promote transparency and visibility into progress made towards strategic initiatives and company priorities. - You will work hand in hand with leadership to ensure that the organization is well-run, accountable, and data driven. Finally, you will collect key portfolio metrics to establish data driven decisions and propose innovative solutions while balancing organizational priorities, scope and budget. - - - You will train and guide Technical Delivery Leads on agile methodologies, tools and processes.RESPONSIBILITIES -Assist with defining and delivering on the future of Core Ticketing engineering -Help define and understand "swimlanes" of various teams - -Drive a culture of unity - bringing previously silo'd groups together towards a common goalBe an evangelist for the team and its vision -Define and implement common planning practices across a large technical organizationAssists Enterprise Engineering Leadership with organizing engineering teams to deliver value in accordance with Business and Technical visionCultivate and leverage relationships within and across organizations to achieve desired resultsPersuasively communicates thoughts and ideas to achieves stakeholder buy-in -Mentors senior team members in various areas of technical delivery, leadership and creative problem-solvingServe as an escalation point for agile programs to resolve internal and external challengesDrive and facilitate portfolio-level forums, such as Steering Committees, Strategic Planning, Portfolio Reviews, etcEstablish annual calendars for Quarterly Release Planning and facilitate planning readiness across organizationsCapture portfolio metrics (i.e., Organizational Agility, Delivery Quality, Program Productivity, etc) and provide improvement recommendations based on data collected -Manages Technical Delivery Leads providing coaching, mentorship and guidance on team duties, performance reviews and professional development plansREQUIREMENTS15+ years of experience in implementing and leading a collection of technical delivery programs/teams within an enterprise technology organization5+ years managing and developing peopleExperience with transforming agile delivery organizations and/or teamsExperience with major transformational programs within large scale organizationsExperience influencing change across enterprise organizations and collaborating with senior stakeholders to deliver solutions (VP, C-Suite level decision makers)Experience building strategic processes at a portfolio levelExperience as a technical delivery manager, technical program manager, or similar within technical teamsExperience working with distributed organizations, including globally distributed talentExperience with AWS or other cloud technologiesHold one or more agile certifications (CSM, PSM, PMI-ACP)Experience leading delivery within Scaled Agile Frameworks (SAFe)Bachelor's degree in a related field or equivalent experience in IT Program Management -YOU (BEHAVIOURAL SKILLS/COMPETENCIES) - -Desire to work in fast-paced, multi-task, fluid environment capable of reacting instantly to changes in a competitive business environment -Excellent verbal and written communication skills along with interpersonal and influencing skills (at all levels internally, externally and cross-functionally) -Establish and develop relationships and partnerships with internal and external stakeholders -Flexible and responsive to changing situations -Detail oriented with strong time management and organizational skills -Self-motivated and focused achieving results -Desire to have fun, form long-lasting relationships, and revolutionize the way ticketing is doneNOTE: Being fully vaccinated against COVID-19 -and/or providing proof of a negative COVID test at least every 48 hours will be required for this position to work in an office or venue.LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. -We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. - You will be working in an inclusive environment and be encouraged to bring your whole self to work. - We will do all that we can to help you successfully balance your work and homelife. - As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. - It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. -We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. - Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.SummaryLocation: Chantilly, VA, USAType: Full time

Keywords: Live Nation Entertainment, Chantilly , Sr. Director, Technical Delivery Excellence, IT / Software / Systems , Chantilly, Virginia

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