Posted on: June 18, 2022
BearCom is the largest value-added distributor of wireless, voice,
data and video solutions that boost operating efficiency and
increase safety. The company is currently in a high-growth phase
and building a team of people who share core values of positivity,
exceptional work ethic and a commitment to working hard in order to
get the job done. Through partnerships with Motorola, Avtec, SMART
PTT, Avigilon, and the like, BearCom services the mission-critical
communications needs of its sophisticated customer base. With
nearly forty years in the industry and a reputation for technical
expertise and the ability to offer customized solutions, BearCom
delivers a variety of communication applications across a diverse
mix of over 75 end markets in the US and Canada. BearCom's ability
to create tailored solutions for its extensive base of over 20,000
active customers allows them to enjoy relationships with the
Fortune 100 to small municipalities. BearCom's headquarters and
distribution center are in Dallas, TX and the company is currently
partnered with the industry-renowned Private Equity sponsor Bertram
Funds out of San Mateo, California.
As the Service Manager, you will be responsible for managing a
technician team. The technical services team consists of
technicians and installers with varying level of competencies. This
position requires extensive interaction with multiple customer
organizations in both commercial and public safety market segments,
product vendors and manufacturers, and with senior management of
The successful candidate must have strong interpersonal skills,
ability to manage a complex program environment and provide
leadership to an extremely diverse team. The branch technical team
has significant potential for expansion and growth which will be
driven by incremental business opportunities. The team leader must
have the ability and willingness to develop new approaches for
satisfying the customer's requirements that are technically
superior and efficient.
As part of the responsibility, the candidate must have the skills
and willingness to personally perform equipment installations at
customer sites, troubleshoot and repair equipment, and have a solid
understanding of all component level repairs on radios and LMR
equipment. A preferred candidate will have a solid understanding of
Radio infrastructure systems and video camera installations as well
as a good understanding of computer networking and WiFi design and
implementation. This person will participate in the development of
the "SOW" and Bill of Materials pricing metrics in support of the
proposal process. Overall the selected candidate will provide
leadership to the branch technical staff and liaise between sales
and technical staff.
- Direct all phases of technical and service programs from
inception through completion.
- Participate in customer site walks with the sales organization
to determine optimum systems and network design, antenna location,
etc. to satisfy the customer requirements.
- Work directly with Motorola Service team members and directly
with customers and prospects to seek, design, propose and secure
yearly and multi-year service contracts and "man-on-site"
- Coordinate recruitment and hiring of technical staff.
- Assign training programs to personnel, deliver personnel
performance assessments, work assignments, salary, and
recognition/disciplinary actions. Assume responsibility for the
cost, scheduling and technical performance of company programs or
subsystems of major programs.
- Participate in the negotiation of customer contract and
- 5+ years of experience in technical / service management in the
wireless industry, or similar experience.
- Leadership experience.
- Experience in developing, qualifying, and directing new
business opportunities through customer interface and requirements
- Knowledge of, and experience with a network of vendor
- Management of Sales Engineers and complex project
- Must have a valid driver's license and proof of insurance.
- Drug screenings and background checks are part of the hiring
process, which may include a Motor Vehicle Record check.
BearCom offers competitive compensation to all of its employees as
well as comprehensive benefits which include: Medical, Dental,
Vision, 401k, Paid-Time-Off, Holiday pay and much more.
BearCom is proud to be an equal opportunity workplace free from
discrimination and harassment. We seek to recruit and retain the
most talented people from a diverse candidate pool and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
disability status, protected veteran status or any other disability
protected by law. All employment is decided based upon
qualifications, merit and business need .
Keywords: BearCom, Chantilly , Service Manager, IT / Software / Systems , Chantilly, Virginia
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