Service Manager

Company: BearCom
Location: Chantilly
Posted on: June 24, 2022

Job Description:

Responsibilities

• Direct all phases of technical and service programs from inception through completion.
• Participate in customer site walks with the sales organization to determine optimum systems and network design, antenna location, etc. to satisfy the customer requirements.
• Work directly with Motorola Service team members and directly with customers and prospects to seek, design, propose and secure yearly and multi-year service contracts and "man-on-site" contracts.
• Coordinate recruitment and hiring of technical staff.
• Assign training programs to personnel, deliver personnel performance assessments, work assignments, salary, and recognition/disciplinary actions. Assume responsibility for the cost, scheduling and technical performance of company programs or subsystems of major programs.
• Participate in the negotiation of customer contract and contract changes. Qualifications
  • 5+ years of experience in technical / service management in the wireless industry, or similar experience.
  • Leadership experience.
  • Experience in developing, qualifying, and directing new business opportunities through customer interface and requirements gathering process.
  • Knowledge of, and experience with a network of vendor resources.
  • Management of Sales Engineers and complex project implementations.
  • Must have a valid driver's license and proof of insurance.
  • Drug screenings and background checks are part of the hiring process, which may include a Motor Vehicle Record check. BearCom offers competitive compensation to all of its employees as well as comprehensive benefits which include: Medical, Dental, Vision, 401k, Paid-Time-Off, Holiday pay and much more.BearCom is proud to be an equal opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other disability protected by law. All employment is decided based upon qualifications, merit and business need .

Keywords: BearCom, Chantilly , Service Manager, IT / Software / Systems , Chantilly, Virginia