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Field Service Technician

Company: BearCom
Location: Chantilly
Posted on: January 21, 2023

Job Description:

Job Details


Job Location
Chantilly VA - Chantilly, VA

Position Type
Full Time

Education Level

Travel Percentage
Up to 25%

Job Shift

Job Category
Installation - Maint - Repair


About BearCom:

  • Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
  • 40+ Years Industry-Leading Experience
  • Partnerships with Motorola, JVC Kenwood, Avigilon, and more
  • 75+ Branches Across North America with U.S. HQ in Dallas, TX
    Job Description:

    As a Field Service Technician, you will be responsible for the installation and support of wireless communications systems, including complex radio systems for public safety and enterprise customers.

    Our technicians are the heart of every service location, and we rely on their expertise in delivering the best service and products to our customers. BearCom wants to elevate your professional growth by investing financial resources to develop your technical capabilities through on-the-job training and professional certification programs. We place high value in investing in the development of our team members and cover all fees associated with most professional certifications (up to and including Motorola P25).

    Candidates must be customer service oriented with professional communication skills and possess a willingness to learn and be reliable. The ideal candidate will possess the technical abilities to deliver a high-quality product, provide exceptional customer service, and be driven by a deep passion for creating imaginative solutions that meet and exceed the most challenging customer needs.

    • Install, maintain and provide technical support and service of wireless communications equipment such as UHF/VHF and 800/900 MHz analog and digital systems. Operating mobile, portable radio equipment, dispatch consoles, and microwave systems using both conventional and trunked radio technologies.
    • Diagnose, troubleshoot, repair, and resolve wireless communication equipment problems with customers positively and efficiently.
    • Repair customer equipment by replacing defective modules or components through standard troubleshooting procedures and practices.
    • Recommend appropriate hardware and peripheral equipment that meets customer requirements.
    • Install coaxial and fiber-optic cabling, connectors, antennas, and couplers in accordance with customer requirements and industry standards.
    • Must be team-focused and passionate about meeting customer requirements and company goals.
    • Some travel and on-call hours will be required.


      • 3+ years of Service Technician experience in diagnosing, repairing, programming, and installing Motorola, Kenwood, ICOM, Vertex equipment in the 2-way radio wireless and /or communication field.
      • knowledge and understanding of 2-way radio theory, RF propagation characteristics at various frequency bands, and communications systems.
      • Ability to interpret schematics, blueprints, and diagrams.
      • Proficiency with MS Office Suite, such as Microsoft Word and Excel.
      • CET Certification is a plus.
      • Security Clearance is preferred.
      • Must have a valid driver's license.
      • Drug screenings and background checks are part of the hiring process, which may also include a Motor Vehicle Record check.
        • As a team member, you'll qualify for a competitive and comprehensive benefits package on the first day of the month following the hire date, which includes Medical, Dental, Vision, 401k, LTD, STD, and much more.
        • Ten company-paid holidays per year
        • We will cover fees associated with most professional certifications
          • Career path development and mentoring
          • Company-provided tools and uniforms
          • Use of a company vehicle when servicing customers

            BearCom is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based on qualifications, merit, and business need.

Keywords: BearCom, Chantilly , Field Service Technician, IT / Software / Systems , Chantilly, Virginia

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