Conversational AI Developer

Company: Sky Solutions
Location: Chantilly
Posted on: January 25, 2023

Job Description:

Conversational AI Developer
Remote

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• Design high impact conversational experiences for Service Desk customers that span devices, channels, and modalities
  
• Create design deliverables, including bot personas, sample dialogs, and conversation flow diagrams
  
• Identify new conversational patterns and maintain documentation for future application
  
• Draft content for conversational experiences and collaborate closely with content strategists to match brand and product standards
  
• Understand and be able to design in tandem with the capabilities of Natural Language Understanding and AI for optimal recognition
  
• Coordinate with user experience researchers to perform impactful research efforts across design phases, and translate insights into actionable recommendations and designs
  
• Collaborate with developers and tech partners to ensure designs are correctly translated into build
  
  
  Qualifications
  
  
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  • Deep understanding in design thinking methodologies and practices
    
  • Deep understanding & application of Conversation Design best practices
    
  • Proficient understanding of AI design & Natural Language Processing
    
  • Effective time-management and cross-collaboration skills
    
  • Experience using conversation design tools like BotMock, BotSociety, or Voiceflow, or experience using virtual assistant platforms like Kore.AI, or DialogFlow
    
  • Experience using Kore.ai for bot development is required.
    
  • 4-6 years' experience in Java Script
    
  • 3-5 years diverse experience working in the Conversation Design, User Experience Design, or Content Strategy
    
    

Keywords: Sky Solutions, Chantilly , Conversational AI Developer, IT / Software / Systems , Chantilly, Virginia