Network Administrator

Company: Leidos
Location: Chantilly
Posted on: May 24, 2023

Job Description:

Description


Job Description:


Reinvent yourself at Leidos! Uncover your potential by becoming a member of our team.


Leidos has a opening for a Information Technology (IT) Service/Support Specialist at Fort Belvoir Virginia.


The successful candidate will be team-oriented and possess strong multi-tasking abilities. The ideal candidate will use applied knowledge to assist in providing customer support and resolve routine, non-complex customer problems with information technology systems (primarily laptops and desktop computers utilizing Windows 10 operating systems).


The candidate will need proven skills to communicate with internal technical or customer service personnel to determine nature of problems to implement resolutions. He/she will document IT problems and troubleshooting procedures, attend on-going training sessions to achieve a higher level of technical skill, and apply skills and experience to gain high level of familiarity with specialized user developed software.


The position requires support occasionally on weekends and during hours outside of the normal duty day.


Primary schedule core duty hours (6:00 AM - 2:00 PM or 7:00 AM -3:00 PM )


Primary Responsibilities


Modify configurations, utilities, software default settings, etc. for the local workstation with Windows 10 operating system

Utilize and maintain the helpdesk tracking software (JIRA)

Document internal procedures

Install, test and configure new workstations, laptops, peripheral equipment and software

Maintain inventory of all equipment, software and software licenses

Report issues to team members for escalation

Manage PC setup and deployment for new employees using standard hardware, images and software

Assign users and computers to proper groups in Active Directory

Provide advice and recommendations on hardware requirements

Perform maintenance and repairs as required

Participate in configuration control activities

Perform timely workstation hardware and software upgrades as required

Provide contact and incident resolution to customers with hardware, software, and application problems.

Provide in-person troubleshooting support to customers.

Document incident resolution and status in incident database tools.

Provide polite and friendly customer service.

Install system wide software and assist with fine-tuning system performance.

Understand dependencies across hardware and software components.

Provide input and update to standard operating procedures.

Participate in organization's change management process.


Basic Qualifications


Bachelor's Degree preferred, High School Diploma and 5 +years of related experience is required

Must Have a current Security + Certification

Must have a current Top Secret Clearance and the ability to obtain SCI access

Must Have Security + CE Certifications

Familiar with Microsoft Visio software

Familiar with Microsoft Imaging Process

Ability and knowledge to Perform Cable Management installs

Familiar with Microsoft Office Suite

Ability and knowledge to repair and make CAT 5/6 cables

Availability to travel TDY to Alternate site


Preferred Qualifications:


Microsoft Certification preferred, needed for Admin Rights

Current Top Secret Clearance with SCI access or SCI eligibility .


Pay Range:

Pay Range $54,600.00 - $84,000.00 - $113,400.00


The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Keywords: Leidos, Chantilly , Network Administrator, IT / Software / Systems , Chantilly, Virginia