Systems Administrator

Company: (Resumes) NextRev
Location: Chantilly
Posted on: May 26, 2023

Job Description:

The Customer's office is responsible for building and operating a hybrid-cloud mission infrastructure and services, hosting dozens of COTS, GOTS, and custom applications, as well as a large data lake. The system has on-premises components deployed at multiple data centers, as well as use of commercial cloud resources. The Customer requires a candidate with a diverse background and strong organizational skills to facilitate the accreditation and document systems deployments across the environment. The candidate will work in a 24 hour, 7 day a week environment providing in-depth Tier 1 and Tier 2 level support and problem resolution for technology products and applications. Required Skills and Demonstrated Experience The candidate shall have the following required skills, certifications and demonstrated experience: - Demonstrated experience as a technical help desk position supporting various versions of the Windows platform, internet browsers, and sponsor developed applications used in a high paced business environment - Demonstrated experience of multiple desktop programs, configuration and debugging techniques, such as Check_MK, Splunk dashboards, ServiceNow, SharePoint, Active Directory and sponsor developed applications - Demonstrated experience managing multiple priorities, eliciting information from customer, and gathering and maintaining information related to incidents - Demonstrated experience tailoring technical response to all levels of technical experience - Demonstrated experience maintaining granular level documentation and preparing for various levels of technical ability and management - Demonstrated experience with TCP/IP and general networking issues - Demonstrated experience providing superior customer service and support - Demonstrated experience resolving issues efficiently and contributing to the improvement of the infrastructure - Demonstrated experience troubleshooting technical issues and applying critical thought to problems Highly Desired skills and demonstrated experience Other skills and demonstrated experiences that are highly desired but not mandatory to perform the work include: - Demonstrated experience developing in ServiceNow - Demonstrated experience with IBM Tivoli Service Request Manager or Jira - Demonstrated experience creating and analyzing data metrics - Demonstrated experience with Tableau - Demonstrated experience with data mining tools - Demonstrated experience with Amazon Web Services or Cloud administration - Demonstrated experience with interpersonal and organization skills and working both independently and in a team environment - Demonstrated experience negotiating issues, sound judgment, and decision-making

Keywords: (Resumes) NextRev, Chantilly , Systems Administrator, IT / Software / Systems , Chantilly, Virginia