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Solutions Engineering Specialist - Collaboration

Company: T-Mobile
Location: Herndon
Posted on: June 1, 2024

Job Description:

Be unstoppable with us!T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!Job Overview
The Sr Solution Engineer (SE) partners with Business Sales to sell T-Mobile for Business products and services by using their strong technical skills, experience, and industry knowledge. SEs engage in pre-sales activities by consulting on customer opportunities to gain an understanding of their business, identify their business challenges, and develop solutions that meet their needs.

The Sr. SE, Specialist architects and designs solutions, provide presales technical support in sales presentations, product demonstrations, provides answers to customers' technical inquiries and is seen as a leader among their peers. SEs further support Business Sales by reviewing specific customer opportunities and sales funnels. SEs will keep the Business Sales teams they support apprised of relevant technologies and industry trends. SE's will maintain specialist/expert level knowledge of Collaboration Solutions, collaborate with customers, SEs, and Sales teams to drive sales and complete financial targets. Acquire and/or maintain product-specific certifications as the as necessary , Understand and present product roadmaps as needed, assist with post-sale support/issues as engaged by SETC, maintain an understanding of T-Mobile wireless network and related key technologies, and maintain high-level understanding of network solutions, products, and technologies.

SEs maintain their technical skills and industry expertise by participating in internal and external training opportunities. SEs also pursue and maintain partner or industry certification as required for their position.

The Solution Engineer, Specialist is a technical leader with good eye for business demonstrating technical background, critical thinking, social skills and leadership prowess to successfully deliver innovative and differentiated products for the T-Mobile for Business organization.Job Responsibilities:

  • Pre-sales Activities (including, but not limited to) provide RFP technical recommendations, strategize with sales team to improve Regional/National sales, own customer technical relationships, understanding nuances, and drivers, design and architect services and solutions, uncover opportunities and recommend solutions, partners ability to review and demonstrate product roadmap to customers and sales team, engaged for Executive Briefing Center presentations
  • Act as technical SME within the Solution Engineering organization for Collaboration applications, concepts and design
  • Design and support implementation of PoCs/RoVs to specific customer expectations.
  • Implement Go to Market strategy with sales, product, and 3rd party vendors
  • Assist with training and user documentation for the Solution Engineering and Business Sales organizations.
  • Partner with Marketing, Product, Engineering, Sales Ops, and Care teams to provide feedback, support special projects, and engage in market-level opportunities.Education:
    • Bachelor's Degree STEM (Required)Work Experience:
      • 4-7 Experience in telecommunications, IT administration or network engineering roles with a professional track record of successful solution sales, managing internal/external contacts in a matrix environment, technical leadership and project management, and providing strategic direction in a leadership role
      • 2+ years' of engineering/supporting collaboration services
      • Experience with container environments such as Kubernetes
      • Public cloud certifications preferred.
      • User documentation and presentation skills are required to convey design benefits to a wide range of audiences
      • Track record of working in cross-functional teams; excellent social skills
      • Experience working with both technical and non-technical teams to define, scope and prioritize product requirements
      • Strong analytical and quantitative skills; bias toward making data-based decision and comfortable with analysis
      • Excellent written and verbal communication skillsKnowledge, Skills and Abilities:
        • Presentations Ability to create and deliver presentations (Required)
        • Communication Excellent oral and written communications (Required)
        • Customer Service Strong interpersonal skills (Required)
        • Software Proficiency with business application software (Required)
        • Sales Experience with sales methodologies (Preferred)
        • Project Management Project/Program Management (Preferred)* At least 18 years of age* Legally authorized to work in the United StatesWashington Pay Range: $145,000 - $196,200.00o The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range.o At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile's amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/Travel:Travel Required (Yes/No):DOT Regulated:DOT Regulated Position (Yes/No):NoSafety Sensitive Position (Yes/No):NoAt T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering---medical, dental and vision insurance, a flexible spending account, 401(k), employee stock---grants, employee stock purchase---plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about---2.5 weeks for new part-time---employees annually - paid parental and family leave,---family building benefits, back-up care, enhanced family support, childcare subsidy,---tuition---assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits,---check out---.--- Never stop growing!T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Keywords: T-Mobile, Chantilly , Solutions Engineering Specialist - Collaboration, IT / Software / Systems , Herndon, Virginia

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