Content Producer

Company: T-Mobile USA, Inc.
Location: Herndon
Posted on: May 1, 2025

Job Description:

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview
T-Mobile reinvented the wireless experience-and We Won't Stop. The Consumer Postpaid Marketing team is focused on delivering features and benefits that deliver tangible value to our customers and prospects. The Content Producer is a critical role within the team that is responsible for authoring and publishing the experiences we display across Web and App channels. We work alongside a broad cross-functional team of marketers to create the best experiences possible for our customers. The position calls for an entrepreneurial spirit who can troubleshoot challenges creatively and work in an increasingly efficient manner. The ideal candidate will also be an excellent communicator who can translate complex technical challenges into tangible, addressable milestones.

*** This position must be located in Bellevue, WA; Overland Park, KS; Frisco, TX; Atlanta, GA; or Herndon, VA. This is a hybrid schedule requiring at least 3 days a week in office.

Job Responsibilities:

• Oversee and complete complex content updates across T-Mobile's digital channels and apps, ensuring content is published effectively using established content authoring and publishing processes.
• Work closely with various teams including Accessibility, Analytics, SEO, Experience Design, Digital Marketing, Product Management, AEM Platform Operations, and Domain Management to ensure content is scalable, accessible, and consistent across platforms.
• Analyze end-to-end customer experiences to ensure content is of high quality, consistent in voice, tone, and construction, and aligns with the brand's objectives.
• Serve as the main point of contact for Content Operations within the digital organization, managing assigned projects, advising and consulting on recommended approaches, and responding to content-related requests.
• Troubleshoot and train colleagues on newly-developed AEM components and other content authoring best practices.
• Use Adobe Target to execute contextual marketing across T-Mobile's digital channels, ensuring content is personalized and relevant to customers.
• Engage with surrounding teams to help identify and drive working efficiencies.
  
  Education and Work Experience:
  
  • Education: Bachelor's Degree or equivalent professional experience. (Required).
  • 5+ years Digital/web content production, eCommerce, digital marketing, or similar field Required
  • 1+ year experience in telecom, finance, home internet or related fields (preferred)
    
    Knowledge, Skills and Abilities:
    
    • Proficient in Adobe suite, specifically Adobe Experience Manager (AEM). (Required)
    • Proficient in Adobe Target (Preferred).
    • Familiarity with HTML, CSS, JavaScript, and jQuery (Required).
    • Experience with Adobe Photoshop for creating and editing content (Preferred).
    • Familiarity with project management platforms (Jira preferred) (Required).
    • Strong project management skills with the ability to prioritize tasks and meet deadlines in a fast-paced environment (Required).
    • Excellent interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.
    • Strong attention to detail and ability to maintain high standards of content quality and consistency.
      
      
      
      
      

      • At least 18 years of age
      • Legally authorized to work in the United States
        
        #CareersNotJobs
        
        Base Pay Range: $76,000 - $137,000
        
        Corporate Bonus Target: 15%
        
        The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
        
        At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here .
        
        At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com .
        
        Never stop growing!
        As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!
        
        T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
        
        Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500 . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Keywords: T-Mobile USA, Inc., Chantilly , Content Producer, IT / Software / Systems , Herndon, Virginia