Senior QA ServiceNow Administrator
Company: Govcio LLC
Location: Washington
Posted on: July 2, 2025
|
|
|
Job Description:
Overview: GovCIO is seeking a detail-oriented and experienced
Senior QA ServiceNow Administrator to manage and optimize our
ServiceNow platform while ensuring high-quality system performance
through structured Quality Assurance (QA) practices. This role will
be responsible for the configuration, maintenance, and improvement
of the ServiceNow platform as well as the development and execution
of QA strategies to validate system updates, workflows, and
integrations. This position will be located in Washington, DC and
is a hybrid remote position. Responsibilities: ServiceNow
Administration: Administer, configure, and maintain the ServiceNow
platform, including core modules (e.g., Incident, Problem, Change,
Asset, CMDB, Request, and Knowledge). Develop and implement custom
applications and workflows using ServiceNow Studio and Flow
Designer. Manage user roles, access controls, and permissions to
ensure appropriate data security. Collaborate with stakeholders to
gather requirements and deliver solutions aligned with business
objectives. Monitor platform health, performance, and compliance
with ITIL best practices. Conduct regular platform audits and
implement updates, patches, and upgrades. Integrate ServiceNow with
third-party tools and APIs as needed. Quality Assurance (QA):
Develop and maintain test cases, scripts, and scenarios for
validating ServiceNow functionality. Perform regression testing for
new releases, enhancements, and patches. Conduct functional and
end-to-end testing of workflows, forms, business rules, and
integrations. Identify and document bugs or issues and coordinate
with developers for resolution. Ensure changes follow the
established change control processes and meet QA standards.
Participate in user acceptance testing (UAT) with stakeholders and
end-users. Maintain QA documentation, including test plans,
execution results, and defect logs. Qualifications: Bachelor's with
8 years (or commensurate experience) Required Skills and Experience
6 years of experience in ServiceNow administration. Experience with
ServiceNow development, scripting (JavaScript, Glide), and flow
designer. Understanding of ITIL practices and frameworks; ITIL
Foundation certification preferred. Experience with QA processes,
methodologies, and tools (e.g., test case management, defect
tracking). Strong analytical and problem-solving skills. Excellent
communication and documentation skills. Clearance Required : US
citizenship is required to acquire a Top Secret Clearance.
Preferred Skills and Experience ServiceNow certifications (e.g.,
CSA, CAD) are a plus. Experience with Agile/Scrum environments.
Familiarity with automated testing tools for ServiceNow (e.g.,
ATF). Knowledge of database structures and reporting (e.g.,
Performance Analytics). Background in technical writing or process
documentation. Company Overview: GovCIO is a team of
transformerspeople who are passionate about transforming government
IT. Every day, we make a positive impact by delivering innovative
IT services and solutions that improve how government agencies
operate and serve our citizens. But we can't do it alone. We need
great people to help us do great things - for our customers, our
culture, and our ability to attract other great people. We are
changing the face of government IT and building a workforce that
fuels this mission. Are you ready to be a transformer? What You Can
Expect Interview & Hiring Process If you are selected to move
forward through the process, here’s what you can expect: During the
Interview Process Virtual video interview conducted via video with
the hiring manager and/or team Camera must be on A valid photo ID
must be presented during each interview During the Hiring Process
Enhanced Biometrics ID verification screening Background check, to
include: Criminal history (past 7 years) Verification of your
highest level of education Verification of your employment history
(past 7 years), based on information provided in your application
Employee Perks At GovCIO, we consistently hear that meaningful work
and a collaborative team environment are two of the top reasons our
employees enjoy working here. In addition, our employees have
access to a range of perks and benefits to support their personal
and professional well-being, beyond the standard company offered
health benefits, including: Employee Assistance Program (EAP)
Corporate Discounts Learning & Development platform, to include
certification preparation content Training, Education and
Certification Assistance* Referral Bonus Program Internal Mobility
Program Pet Insurance Flexible Work Environment *Available to
full-time employees Our employees’ unique talents and contributions
are the driving force behind our success in supporting our
customers, which ultimately fuels the success of our company. Join
us and be a part of a culture that invests in its people and
prioritizes continuous enhancement of the employee experience. We
are an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, gender, gender identity or expression, sexual
orientation, national origin, disability, or status as a protected
veteran. EOE, including disability/vets. Posted Pay Range The
posted pay range, if referenced, reflects the range expected for
this position at the commencement of employment, however, base pay
offered may vary depending on multiple individualized factors,
including market location, job-related knowledge, skills,
education, experience, and internal equity. The total compensation
package for this position may also include other compensation
elements, to be discussed during the hiring process. If hired,
employee will be in an “at-will position” and the GovCIO reserves
the right to modify base salary (as well as any other discretionary
payment or compensation program) at any time, including for reasons
related to individual performance, GovCIO or individual
department/team performance, and market factors. Posted Salary
Range: USD $125,000.00 - USD $135,000.00 /Yr.
Keywords: Govcio LLC, Chantilly , Senior QA ServiceNow Administrator, IT / Software / Systems , Washington, Virginia
