Helpdesk Support Specialist
Company: BITHGROUP Technologies
Location: Baltimore
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Company Summary: We are a well
established, and growing technology firm that provides cutting-edge
services to businesses across the country. We are committed to
delivering top-quality customer service and innovative solutions to
our clients. We are currently hiring a Helpdesk Support Specialist
to join our team and provide outstanding helpdesk support to our
clients. Position Summary: The Helpdesk Support Specialist will be
responsible for providing first-level technical support to clients
via deskside, phone, email, or chat. This person will help
troubleshoot technical issues, provide guidance on problem
resolution, and escalate issues when necessary. The ideal candidate
is a friendly and patient problem-solver with excellent
communication skills, strong technical knowledge, and a passion for
helping others. NOTE: This is a hybrid/local position. 100% Remote
Candidates Will Not Be Accepted Key Responsibilities: Provide
technical support to clients by answering phone calls, emails, or
chats in a timely and friendly manner Provides telephone and to
users in the areas of directories, standard Windows desktop
applications, and application Identify and troubleshoot technical
issues Provide guidance on problem resolution Escalate issues to
senior team members when necessary Log all support requests in our
ticketing system Maintain knowledge base of common issues and
resolutions Provide excellent customer service by building rapport
with clients and ensuring their needs are met Work collaboratively
with other team members to ensure client satisfaction Serves as the
initial point of contact for troubleshooting hardware/software PC
and printer problems. Qualifications: Bachelors Degree or higher in
a technical field 7 years of experience in helpdesk support or a
related role Strong technical knowledge of computer software and
hardware Excellent written and verbal communication skills Ability
to multitask and prioritize effectively in a fast-paced environment
Friendly and patient demeanor with a passion for helping others
Ability to work independently and as part of a team Familiarity
with ticketing systems and knowledge bases is a plus Specialized
Experience: At least five (5) years comprehensive knowledge of PC
operating systems, e.g., DOS, Windows, as well as work on a help
desk. Demonstrated ability to effectively communicate orally and in
writing and to have a positive customer service attitude. NOTE:
This is a part time, hourly position. If you are a dedicated,
customer-focused professional with a passion for technology, we
encourage you to apply for our Helpdesk Support Specialist role
today!
Keywords: BITHGROUP Technologies, Chantilly , Helpdesk Support Specialist, IT / Software / Systems , Baltimore, Virginia
