Associate Manager - Client Services

Company: Infosys
Location: Baltimore
Posted on: April 3, 2026

Job Description:

Job Description Infosys is seeking an Associate Client Partner for the Healthcare vertical . This role will lead all client interfaces within the assigned account scope and, in partnership with the Client Partner / Senior Client Partner, will co?develop and execute the account plan to drive growth and client value. The Associate Client Partner typically manages a single account or a sub?portfolio within a large account, with an indicative annual book of business of approximately $10–$30 million. Role Description: • Client relationship management and business development: lead client relationships, build a portfolio up to $10-30M, lead the opportunity management cycle: Prospect-Evaluate-Propose-Close • Client delivery assurance: collaborate with all delivery partners involved to ensure fulfillment of all commitments to the client. • Collaborate with the Delivery Manager to address all people or infrastructure related issues that may be affecting the delivery of the project vis-à-vis the specific client. • Balance different projects running for the client that may involve different delivery managers or horizontal unit resources. • Take go-to-market solutions to accounts and drive revenue from go-to-market solutions being sponsored by the business unit. • Work closely with the Solutions Leader to build customized solutions pitches for the target account and driving the revenues and delivery of these solutions. • Account planning and governance: build the account plan including relationships required, opportunities to be pursued, price decisions, etc. • Craft account plan with details of the relationships required, the opportunities that have to be chased, and forecasting the potential revenue yield from such opportunities, as well as potential threats and weaknesses that need to be addressed. • Make pricing decisions within the scope of the Master Services Agreement. • Support pre-sales proposals for new business development outside of account scope. • Provide vital input for building future alliances with relevant product vendors. About Infosys Healthcare: At Infosys, we understand the industry drivers of healthcare outcomes, optimized cost, and evolving compliance needs well and have aligned our services strategy to support healthcare organizations in navigating their digital journey of tomorrow. While increased cost of care, industry consolidation, and regulatory compliance are a few of the challenges faced by healthcare companies they are in parallel gearing up to leverage the Next Gen Technologies around Automation, AI, Analytics, and digital experience. Organizations can thrust growth across the value chain through advanced technology-supported business strategy. • Infosys has strong capabilities in Health care solutions and Strategic Frameworks across the Payer value chain. The Solutions are spread across the value chain as in Plan Design & Sales, Member & Provider engagement, Care Management, Claims Processing, Customer Service, and Business Operations Management. • The Strategy frameworks & consulting include a Playbook for product implementation, and BPM assessment across healthcare domains viz Claims processing, Care Management, etc. It also includes Frameworks for Plan setups, KPI Assessments, and Member Impact assessments to name a few. • Infosys outclasses in healthcare solutions and strategic frameworks across the payer value chain, enabling automation, savings, and modernization. • Infosys knowledge and expertise in Healthcare solutions & Strategic Frameworks have helped client organizations with the automation of various processes and in the Sales process, Provider Ingestion, and Benefits configuration reviews. These automations have resulted in huge savings and optimization as well as easy maintenance of the existing processes and functions. The consulting & strategic framework has helped client organizations with the Assessment of their various business process frameworks like Provider data management, Care management, claims processing, etc. which helped in improving and modernizing existing business processes to build a more robust and flexible system and functions. Required Qualifications: • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 7 years of experience, with strong sales/relationship management/account management experience • Significant business development and project management experience • Experience in the relevant industry/vertical • Track record of interacting and building relationships with CXO level client contacts • Hands-on experience with proposal creation and leading proposal presentations • Strong leadership, interpersonal, communication and presentation skills • Wide variety of IT and business consulting engagement experience • Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time. Preferred Qualifications: • Knowledge of industry specific go-to-market solutions • Good understanding of industry specific business issues and drivers • Global Delivery Model experience • Experience managing large multi-location consulting engagement teams • Track record as an Account Manager in a rapidly growing client relationship About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Keywords: Infosys, Chantilly , Associate Manager - Client Services, IT / Software / Systems , Baltimore, Virginia