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Call Center Operator

Company: Leidos
Location: Chantilly
Posted on: March 27, 2020

Job Description:

Description Job Description (600pm to 600 am) Provides professional telephone operations support to answer and manage incoming calls from a variety of sources. All customer service support personnel must provide professional, courteous, resourceful support to all incoming calls. Personnel must be proficient in relevant computer applications, customer service principles and practices, call center telephony and technology, data entry, and clerical processes. Attention to detail is necessary to manage complexity of calls. All customer service personnel are considered essential personnel. Typical Duties and Responsibilities Answer calls frequently and professionally Respond to inquiries Provide managers with requested information in a timely manner Shift and overtime support to include weekends and holidays Complete call logs and call reporting Other duties as assigned Proven customer service skills Ability to conduct effective and efficient transactions with customers Must be able to possess a calm and reassuring telephone manner Ability to adapt to changing work requirements with multiple tasks and priorities Proven experience with Microsoft Office Applications HS Diploma and 5+ years office experience External Referral Bonus Eligible Potential for Telework No Clearance Level Required Top SecretSCI with Polygraph Travel No Scheduled Weekly Hours 40 Shift Night Requisition Category Professional Job Family Customer Support Leidos is a Fortune 500Registered information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately 10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com httpwww.Leidos.com . Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here httpswww.leidos.comcareerspay-benefits . Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidosleidos.com mailtospam.leidosleidos.com . All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Keywords: Leidos, Chantilly , Call Center Operator, Other , Chantilly, Virginia

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